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<h2><strong>16+ Therapeutic Supported Accommodation for unaccompanied asylum-seeking children</strong></h2><ul><li>Reports to Operations Director / Nominated individual &nbsp;</li><li>Manages 2 Head of Young people’s Support and additional bank staff</li><li>Salary <strong>£46,000 pa</strong> works Mon – Fri 9am – 5pm (or as required by the service) and on call responsibilities&nbsp;</li></ul><h2>Line Management Responsibilities</h2><ul><li>Operations Director and Nominated Individual supervise Registered Service Manager and Mentor Co-Ordinator</li><li>Registered Service Manager supervises HYPS</li><li>Head of Young Peoples Support (HYPS) supervises all Support Workers, Key Workers and Night Support Staff</li><li>Senior Support Worker supervises bank staff</li></ul><h2>Who we are</h2><p>Enthum House, is a 24/7, 365-day operation providing person-centred support and safeguarding for seven unaccompanied asylum-seeking boys aged 16+.</p><h2>Purpose of role</h2><p>We are looking for someone with the passion, energy, drive, values as the Registered Service Manager for The Enthum Foundation, a charity providing supported accommodation and life skills to unaccompanied young people aged 16-17 years.</p><p>We are looking for a Registered Service Manager who is wise and resilient with excellent people and management skills underpinned with an understanding of Ofsted requirements for supported accommodations.</p><p>You will be responsible for balancing the support needs and aspirations of the awesome young people we serve with the smooth running of the homes services. </p><p>It's a rewarding, hands-on role working with a talented team of 16 staff, united by our mission and eager to consolidate our successful work to-date and further increase our reach and impact.   </p><p>If this sounds like it could potentially be you.... Please get in touch!</p><p>We particularly welcome applications from individuals with lived experience of being a young person in care or from a refugee background.</p><p>A registered service manager for our Ofsted-supported accommodation provision is&nbsp;responsible for the day-to-day operations of the service, ensuring compliance with legal and quality standards, and acting as a liaison between young people, staff, and regulatory bodies.</p><p>Responsible for setting high standards of support working with young people affected by complex trauma across two homes. Supporting Staff to assist them to build on their emotional resilience and developing mental, physical and social well-being and life skills for independent living, supporting each young person with the opportunity to reach their individual potential.</p><p>Responsible for Safeguarding, Strong motivational leadership and staff management. The post holder will demonstrate integrity and a strong philosophy of care.</p><p>The post includes the necessity for setting targets, objectives and professional development of staff who support the young people promoting the highest standard of service delivery possible.</p><p>Working in a multi-disciplinary environment, the post holder will liaise effectively with the Enthum Foundation directors representing Enthum Foundation in a positive and professional light with all current and potential young people, stakeholders, and partners.</p><h2>Key Responsibilities&nbsp;</h2><h3>Regulatory &amp; Compliance Leadership</h3><ul><li>Act as the lead contact for Ofsted, ensuring full compliance with the Quality Standards and inspection frameworks.</li><li>Maintain inspection readiness at all times, leading on Ofsted inspections and embedding continuous improvement plans.</li><li>Ensure compliance with statutory requirements, organisational policies, safeguarding legislation, and health &amp; safety law.</li><li>Provide governance oversight and quality assurance for all aspects of service delivery.</li></ul><h3>Strategic &amp; Financial Management</h3><ul><li>Lead alongside our finance team the service’s financial planning, including managing household budgets, ensuring cost-efficiency and sustainability.</li><li>Identify, secure, and manage funding opportunities, contracts, and commissioning agreements in partnership with the Nominated individual.</li><li>Contribute to organisational growth through business development and innovation in supported accommodation models.</li></ul><h3>Leadership &amp; Organisational Development</h3><ul><li>Lead, inspire, and develop a staff team to deliver high-quality, trauma-informed support to young people.</li><li>Design and implement workforce development plans, including recruitment, retention, training, and supervision strategies.</li><li>Embed a culture of reflective practice, professional development, and continuous improvement within the team.</li></ul><h3>Safeguarding &amp; Risk Management</h3><ul><li>Act as the Designated Safeguarding Lead, ensuring safeguarding procedures are robust, effective, and consistently applied.</li><li>Take ultimate accountability for safeguarding practices, incident management, and risk mitigation within the service.</li><li>Oversee risk assessments, crisis management planning, and safeguarding escalation protocols.</li></ul><h3>Quality &amp; Outcomes</h3><ul><li>Monitor and evaluate service outcomes for young people, ensuring that data and feedback inform service improvement.</li><li>Champion co-production and ensure young people’s voices shape service design and delivery.</li><li>Deliver measurable impact in line with commissioning requirements and organisational objectives.</li></ul><h3>External Representation &amp; Partnership</h3><ul><li>Act as an ambassador for the organisation, representing the service at local authority, commissioning, and sector forums.</li><li>Influence best practice in supported accommodation through strong partnership working with regulators, commissioners, and community stakeholders.</li><li>Build and maintain external partnerships to create innovative opportunities for young people’s personal and social development.</li></ul><h3>Collaborative &amp; Organisational Leadership</h3><ul><li>Work closely with Trustees and Directors to shape the organisation’s long-term vision and strategy.</li><li>Ensure services align with organisational values, strategic priorities, and future growth.</li><li>Undertake additional duties as required to support the effective running of the service.</li></ul><h2>Person Specification</h2><p>Listed below are the objective criteria, specific to this role, used to assess each candidate and determine suitability for appointment.&nbsp; To be shortlisted you must clearly demonstrate in a written statement how you meet the Essential and Desirable Criteria required.&nbsp;</p><p>The list indicates at which stages in the selection process the criteria will be assessed:</p><h3>Essential</h3><ul><li>Prior experience of working with UASC or refugees in an outreach programme</li><li>Ability and experience in embracing multi diversity and/or personal refugee background.</li><li>Experienced in working with clients affected by trauma and PTSD.</li><li>Awareness of the challenges facing UASC in society and how complex trauma and cultural identity impact on behaviour.</li><li>Knowledge of community-based risks and the issues involved in Child Sexual Exploitation, Trafficking and Radicalisation with up-to-date knowledge of relevant safeguarding legislation and procedures relating to young people</li><li>At least 2 years in Leadership and Management in a residential setting</li><li>The ability to create positive relationships with young people and advocate on their behalf while keeping within clearly understood boundaries and hold a strong belief in the possibility of their personal development and personal breakthroughs</li><li>The ability to identify risky behaviour and the potential for harm and make timely interventions, as well as be proactive in enabling young people to recognise and avoid risks to their safety</li><li>Effectively and proactively manage conflict/crisis situations, making sound decisions and correctly following safeguarding protocols and managing staff teams through times of unexpected change and upheaval</li><li>Excellent interpersonal and communication skills and ability to adapt your methods/style of communication with the ability to resolve conflict proactively and constructively within the staff team and lead by example at all times</li><li>Develop effective partnerships and take an active lead in creating and building a safe, reliable and responsive residential community whilst working with a wide range of individuals, external agencies and stakeholders</li><li>Organise staff team and house meetings effectively with ability to implement and delegate points of actions in a timely manner</li><li>A clear commitment to equal opportunities including the ability to challenge discriminatory practice and to promote equality and multi diversity in service delivery and business relationships</li><li>Accurately record, summarise, report and share information in line with data protection and confidentiality requirements</li><li>Willingness to undertake additional training in aspects of UK asylum law, cross-cultural integration, counter-radicalisation</li><li>A clear understanding of Supported Accommodation Regulations</li><li>Experience in designing and developing work rotas and flexibility to fill in unexpected staff shortage in emergency and work shifts, including weekends and bank holidays if necessary</li></ul><h3>Desirable</h3><ul><li>Ability to set and review targets and objectives for the staff team to ensure that work is focused and has clear direction in its commitment to person centred support of young people.</li><li>Experience in team building, staff recruitment, training and&nbsp;disciplinary procedures</li><li>Good literacy and numeracy and competence in the use of IT applications</li><li>Experience of&nbsp;how to apply, delegate and ensure good practice within a residential setting, including health and safety compliance.</li></ul><h2>Qualifications</h2><p><strong>Candidates must have or working towards or be prepared to work towards at least one of the following.</strong></p><ul><li>A Level 5 Diploma in Leadership and Management for Health and Social&nbsp;Care&nbsp;or Children and Young People's Residential Services</li><li>A professional social work or relevant qualification (MA/BSc/DipSW/CQSW/MSc/BA) or equivalent with at least 2 years’ experience of staff management and supervision in a similar provision.</li><li>A relevant&nbsp;<strong>NVQ</strong>&nbsp;at Level 4, such as health and social care (adults) or health and social care (<strong>children</strong>&nbsp;and young people) or working towards Level 5.</li><li>Proof of eligibility to work in the UK is required.</li></ul><h2><strong>The recruitment process following shortlisting will include</strong></h2><ul><li>Informal discussion via zoom or telephone with CEO/Director.</li><li>Formal interview with a panel including candidate presentation and questions</li><li>Invitation to open session, to meet staff and young people for question and answer session.</li><li>Second formal interview if required.</li><li>Robust induction Programme</li><li>6 Month Probationary Period</li></ul><p><strong>We look forward to receiving your application.</strong></p>

Enthum Foundation

Registered Service Manager

<p><strong>Who we are:</strong></p><p>Enthum House, is a 24/7, 365-day residential setting. We provide person-centred support and safeguarding for up to fourteen unaccompanied young people aged 16-18, who are seeking asylum in the UK and moving towards independence.&nbsp;&nbsp;</p><p><strong>Key Responsibilities:</strong></p><p>The Operations Director and Nominated Individual (NI) in Supported Accommodation plays a crucial role in ensuring that the services provided in supported accommodation settings meet Ofsted regulatory standards and are delivered in a way that promotes the wellbeing and safety of young people. The Nominated Individual is responsible for overseeing the service's compliance with the Supported Accommodation Regulations and Standards 2023, ensuring that high-quality support is delivered, and supporting the Registered Service Manager in maintaining the operational aspects of the service.</p><h2><strong>Specific&nbsp;Duties</strong></h2><p><strong>Service&nbsp;Delivery&nbsp;and&nbsp;Regulatory&nbsp;Compliance</strong></p><ul><li>To&nbsp;be&nbsp;a&nbsp;part&nbsp;of&nbsp;the&nbsp;Senior&nbsp;Leadership&nbsp;Team&nbsp;and&nbsp;attend&nbsp;regular&nbsp;Senior Management Team meetings</li><li>Head&nbsp;of&nbsp;Safeguarding&nbsp;(DSL)&nbsp;-&nbsp;Overview&nbsp;of&nbsp;Safeguarding/managing&nbsp;allegations.</li><li>Ensure&nbsp;the&nbsp;service&nbsp;meets&nbsp;the&nbsp;needs&nbsp;of&nbsp;young&nbsp;people&nbsp;in accordance&nbsp;with legislation, policy, and best practices.</li><li>Line&nbsp;manage&nbsp;and&nbsp;provide formal&nbsp;and&nbsp;informal&nbsp;supervision and&nbsp;to&nbsp;the&nbsp;Registered Service manager and others as necessary to improve the home’s performance.</li><li>Ensure the home is led and managed in such a way as to be consistent with Enthum&nbsp;House’s&nbsp;approach&nbsp;and&nbsp;ethos&nbsp;and&nbsp;deliver&nbsp;the&nbsp;outcomes&nbsp;set&nbsp;out&nbsp;in&nbsp;the statement of purpose.</li><li>Ensure&nbsp;the&nbsp;supported&nbsp;accommodation&nbsp;is&nbsp;fully&nbsp;prepared&nbsp;and&nbsp;ready&nbsp;for&nbsp;Ofsted inspection.</li><li>To&nbsp;have&nbsp;oversight&nbsp;of&nbsp;implementation&nbsp;of&nbsp;statutory&nbsp;and&nbsp;home’s&nbsp;policies&nbsp;and&nbsp;provide feedback&nbsp;to&nbsp;senior&nbsp;leaders&nbsp;on&nbsp;the&nbsp;effectiveness&nbsp;of policies.</li><li>Resolve complex operational and service-based problems and conflicts raised through&nbsp;the&nbsp;home’s&nbsp;day-to-day&nbsp;running,&nbsp;complaints&nbsp;(and&nbsp;relevant&nbsp;HR&nbsp;process&nbsp;in collaboration with Co-Director(s))</li><li>To&nbsp;have&nbsp;oversight&nbsp;of&nbsp;monitoring&nbsp;reports,&nbsp;statistical&nbsp;data,&nbsp;and&nbsp;evaluations&nbsp;in accordance with the policies of the home.</li><li>Review&nbsp;the&nbsp;performance&nbsp;of&nbsp;Staff.</li><li>Ensure&nbsp;that&nbsp;the&nbsp;supported&nbsp;accommodation&nbsp;service&nbsp;meets&nbsp;the&nbsp;required&nbsp;quality standards in terms of safety, care quality, and operational procedures.</li><li>Liaise&nbsp;with&nbsp;regulatory&nbsp;authorities&nbsp;and&nbsp;support&nbsp;the&nbsp;preparation&nbsp;of&nbsp;inspections, audits, and reports</li></ul><p><strong>Leadership&nbsp;and&nbsp;Support:</strong></p><ul><li>Supervise,&nbsp;lead&nbsp;and&nbsp;guide&nbsp;the&nbsp;Registered&nbsp;Manager&nbsp;and&nbsp;support&nbsp;staff,&nbsp;ensuring&nbsp;the team is well-informed of their roles and responsibilities.</li><li>Act&nbsp;as&nbsp;a&nbsp;senior&nbsp;point&nbsp;of&nbsp;contact&nbsp;for&nbsp;the&nbsp;team,&nbsp;offering advice&nbsp;on&nbsp;best&nbsp;practices&nbsp;and professional development opportunities.</li><li>Help&nbsp;to&nbsp;maintain&nbsp;a&nbsp;positive,&nbsp;inclusive,&nbsp;and&nbsp;supportive&nbsp;working&nbsp;environment.</li></ul><p><strong>Quality&nbsp;assurance&nbsp;and&nbsp;Monitoring</strong></p><ul><li>Be&nbsp;accountable&nbsp;for&nbsp;the&nbsp;quality&nbsp;of&nbsp;support&nbsp;provided,&nbsp;ensuring&nbsp;that&nbsp;young&nbsp;people receive person-centered care tailored to their individual needs.</li><li>Monitor&nbsp;individual&nbsp;plans&nbsp;and&nbsp;outcomes&nbsp;for&nbsp;young&nbsp;people,&nbsp;working&nbsp;closely&nbsp;with&nbsp;the Registered Service Manager to implement improvements where necessary.</li><li>Ensure&nbsp;robust&nbsp;safeguarding&nbsp;procedures&nbsp;are&nbsp;in&nbsp;place&nbsp;and&nbsp;ensure&nbsp;that&nbsp;any&nbsp;concerns or incidents are addressed promptly and in accordance with legal and best practice standards.</li></ul><p><strong>Operational&nbsp;Leadership&nbsp;and Accountability</strong></p><ul><li>Ensure&nbsp;that&nbsp;the&nbsp;service&nbsp;is&nbsp;adequately&nbsp;staffed,&nbsp;with&nbsp;recruitment,&nbsp;training,&nbsp;and retention strategies in place.</li><li>Assist&nbsp;in&nbsp;the&nbsp;development&nbsp;and&nbsp;review&nbsp;of&nbsp;policies&nbsp;and&nbsp;procedures&nbsp;in&nbsp;line&nbsp;with statutory requirements and best practice.</li><li>Contribute to the financial management of the service, including budget monitoring&nbsp;and&nbsp;resource&nbsp;allocation in&nbsp;partnership&nbsp;with&nbsp;the&nbsp;Finance&nbsp;Director.</li><li>Attend&nbsp;Quarterly&nbsp;Trustee&nbsp;meetings&nbsp;in&nbsp;person&nbsp;and&nbsp;occasional&nbsp;online&nbsp;Trustee meetings as required</li><li>Ensure&nbsp;quality&nbsp;monitoring&nbsp;and&nbsp;health&nbsp;and&nbsp;safety&nbsp;assessments&nbsp;are&nbsp;conducted,&nbsp;and action plans are implemented by managers.</li><li>Overview&nbsp;to&nbsp;ensure&nbsp;risk&nbsp;assessments&nbsp;are&nbsp;in&nbsp;place&nbsp;to&nbsp;protect&nbsp;children&nbsp;and&nbsp;staff.</li><li>Monitor&nbsp;ongoing&nbsp;quality&nbsp;of service&nbsp;provision.</li><li>Co working on Data analysis (including progress of young people, i.e. Planning stars),&nbsp;recording&nbsp;and&nbsp;monitoring.&nbsp;Establish&nbsp;mechanisms&nbsp;for listening&nbsp;and&nbsp;acting&nbsp;on the views of beneficiaries, on the organisations performance (April and September)</li><li>Demonstrate&nbsp;service&nbsp;compliance&nbsp;with&nbsp;the&nbsp;Children’s&nbsp;Homes&nbsp;(England)&nbsp;Regulations, Children’s Homes Quality Standards, and the social care common inspection framework (SCCIF).</li><li>Maintain&nbsp;a&nbsp;culture&nbsp;of&nbsp;continuous&nbsp;service&nbsp;improvement.</li><li>Support&nbsp;Registered&nbsp;Service&nbsp;Manager&nbsp;to&nbsp;create&nbsp;effective&nbsp;monitoring&nbsp;systems&nbsp;to ensure the home is always ready for an Ofsted inspection and develop good working relationships with the home’s Ofsted inspector.</li><li>Marketing,&nbsp;media&nbsp;management&nbsp;and&nbsp;public&nbsp;speaking&nbsp;when&nbsp;required</li><li>Co&nbsp;work&nbsp;on&nbsp;identifying&nbsp;and&nbsp;assessing&nbsp;strategic&nbsp;risk&nbsp;issues&nbsp;and opportunities.</li><li>Responsible for the local authority relationships and proactive income generation and management.</li></ul><p><strong>Young&nbsp;People&nbsp;Engagement and Support:</strong></p><ul><li>Ensure&nbsp;that&nbsp;young&nbsp;people’s&nbsp;voices&nbsp;are&nbsp;heard and&nbsp;that&nbsp;they&nbsp;are&nbsp;fully&nbsp;involved&nbsp;in decisions about their life and support received.</li><li>Ensure&nbsp;the&nbsp;service&nbsp;is&nbsp;promoting&nbsp;independence,&nbsp;dignity,&nbsp;and&nbsp;respect&nbsp;for&nbsp;all&nbsp;young people.</li><li>Address&nbsp;any&nbsp;complaints&nbsp;or&nbsp;concerns&nbsp;from&nbsp;young&nbsp;people&nbsp;and&nbsp;work&nbsp;with&nbsp;staff&nbsp;to resolve them in a timely and satisfactory manner.</li><li><strong>Reporting&nbsp;and&nbsp;Documentation:</strong></li><li>Oversee the maintenance of accurate and up-to-date records for each young person&nbsp;on&nbsp;Mentor,&nbsp;ensuring&nbsp;that&nbsp;documentation&nbsp;is&nbsp;comprehensive&nbsp;and&nbsp;compliant with the regulatory framework.</li><li>Prepare&nbsp;and&nbsp;submit&nbsp;reports&nbsp;to&nbsp;Ofsted,&nbsp;Local&nbsp;Authority,&nbsp;or&nbsp;other&nbsp;relevant&nbsp;bodies&nbsp;as required.</li><li>Ensure&nbsp;that&nbsp;all&nbsp;reports,&nbsp;incident&nbsp;logs,&nbsp;and&nbsp;action&nbsp;plans&nbsp;are&nbsp;completed&nbsp;in&nbsp;a&nbsp;timely and accurate manner.</li></ul><h2>Person Specification</h2><h3>Qualifications and Education</h3><ul><li>A&nbsp;relevant&nbsp;qualification&nbsp;in&nbsp;health&nbsp;and&nbsp;social&nbsp;care&nbsp;(e.g.,&nbsp;Level&nbsp;5&nbsp;Diploma&nbsp;in Leadership for Health and Social Care or equivalent).</li><li>Knowledge&nbsp;of&nbsp;current&nbsp;legislation&nbsp;and&nbsp;best&nbsp;practice&nbsp;in&nbsp;supported&nbsp;accommodation and care settings</li><li>Evidence&nbsp;of&nbsp;work-related&nbsp;continuous&nbsp;management&nbsp;development&nbsp;and&nbsp;strategic management responsibility.</li></ul><h3>Experience</h3><ul><li>Experience&nbsp;working&nbsp;in&nbsp;a&nbsp;Ofsted&nbsp;regulated&nbsp;supported&nbsp;accommodation&nbsp;or&nbsp;children’s home&nbsp;environment,&nbsp;ideally&nbsp;in&nbsp;a&nbsp;senior&nbsp;leadership&nbsp;or&nbsp;management&nbsp;role.</li><li>Experience&nbsp;working&nbsp;with&nbsp;vulnerable&nbsp;children&nbsp;and&nbsp;young&nbsp;people&nbsp;with&nbsp;complex needs (mental health, unaccompanied asylum-seeking children, adolescent services, transition teams, care leavers etc.).</li><li>Proven&nbsp;track&nbsp;record&nbsp;of&nbsp;ensuring&nbsp;compliance&nbsp;with&nbsp;regulatory&nbsp;standards&nbsp;and improving care quality.</li></ul><h3>Knowledge and Understanding</h3><ul><li>As a minimum a thorough understanding of the Supported Accommodation Regulations&nbsp;and&nbsp;Quality&nbsp;Standards&nbsp;England&nbsp;2023, Working&nbsp;Together&nbsp;to&nbsp;Safeguard Children 2023, GDPR 2018, and Health and Safety at Work etc. Act 1974.</li><li>Guidance&nbsp;pertaining&nbsp;to&nbsp;running&nbsp;a&nbsp;residential&nbsp;supported&nbsp;accommodation&nbsp;service</li></ul><h3>Essential Skills and Abilities</h3><ul><li>Strong&nbsp;leadership&nbsp;and&nbsp;management&nbsp;skills,&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;motivate&nbsp;and&nbsp;guide&nbsp;a team.</li><li>Excellent&nbsp;communication&nbsp;skills,&nbsp;both&nbsp;written&nbsp;and&nbsp;verbal.</li><li>A&nbsp;detailed&nbsp;understanding&nbsp;of&nbsp;safeguarding,&nbsp;risk&nbsp;management,&nbsp;and&nbsp;health&nbsp;and safety regulations.</li><li>Ability&nbsp;to&nbsp;work&nbsp;under&nbsp;pressure&nbsp;and&nbsp;handle&nbsp;sensitive&nbsp;situations&nbsp;with&nbsp;discretion&nbsp;and professionalism</li></ul><h3>Equality and Diversity</h3><ul><li>Promote&nbsp;equality&nbsp;and&nbsp;diversity&nbsp;by&nbsp;interpreting&nbsp;equality,&nbsp;diversity&nbsp;and&nbsp;rights according to legislation and policies.</li><li>Develop&nbsp;a&nbsp;culture&nbsp;of&nbsp;non-discrimination&nbsp;that&nbsp;supports&nbsp;individuals’&nbsp;rights&nbsp;and eliminates&nbsp;patterns&nbsp;of&nbsp;discrimination.</li></ul><h2>Service</h2><p>Enthum&nbsp;House&nbsp;is&nbsp;a&nbsp;Category&nbsp;2&nbsp;ringfenced&nbsp;shared&nbsp;semi-independent&nbsp;accommodation&nbsp;for up to 15 looked after young people (UASC).</p><p>Responsible to - Trustees</p><p>Responsible for - Registered Service Manager and Team</p><h3>Terms and Conditions</h3><ul><li>3 days a week, with flexibility across the week as required and based&nbsp;on&nbsp;the needs&nbsp;of the service. £33,000 starting salary.</li><li>Occasional&nbsp;evening or weekend&nbsp;work&nbsp;may&nbsp;be required.</li><li>Based&nbsp;in&nbsp;Eastbourne with&nbsp;occasional&nbsp;travel&nbsp;to other&nbsp;locations&nbsp;for external meetings.</li></ul>

Operations Director and Nominated Individual

2 Enthum Foundation Jobs