Heather View Care Home, Crowborough

Our experienced team provide a range of care including residential, dementia, nursing, and respite care.

We offer residential, nursing, respite, dementia care and End of life care. We are known as a ‘home for life’, when a resident’s needs change, we are here to support them throughout with a tailored care plan. All our care is person-centred, meaning the resident is at the centre of all aspects of their care.

Types of care offered at Heather View Care Home

• Residential care
• Dementia care
• Nursing care
• Nursing dementia care
• Respite care
• End of life care

Our Home Manager, Natasha King, is supported by a leadership team, comprising leads in care, maintenance, housekeeping, catering and lifestyle coordination.

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Heather View Home Manager Natasha King

“I’m passionate about my role and the home. I like to see lots of smiles and interaction with staff and residents. A good working day for me is to know that I have given my all to my team and to residents, knowing that they have all had a good day and that the care they’ve received has been the best.”

Careers at Heather View Care Home

Nurses

The Registered General Nurses (RGNs) employed at Heather View Care Home by Care UK are highly skilled and receive sector-leading training, which enables them to keep developing expertise in different clinical fields from dementia to palliative care.

At Heather View Care Home, we also have jobs for mental health nurses (RMNs), who support residents with more complex needs or greater dependency levels. Because we offer nursing dementia care, your mental health nurse expertise will be valuable for residents requiring an understanding of dementia and mental health.

Nurses working at Care UK care homes provide clinical nursing to residents including medication management, infection prevention and control, including wound care and catheter management. They also develop tailored care plans for individualised care of residents. We use Waterlow and MUST clinical assessment tools to support our work.

We also offer opportunities for newly qualified nurses.

Care Assistants

Our hardworking care assistants always keep individuals and their families at the heart of the care they provide. They work with the families to shape the care that each resident receives, from the food they’re served to the activities and experiences they want to do – even the ways they prefer to keep in touch with their friends and family.

Clinical Leads

Clinical leads oversee the nursing team and are responsible for delivering the individual care plans. They deputise for the management team and work with local GPs and other healthcare professionals to maintain the best quality of care for residents.

Team Leaders

With a proven ability to lead and supervise others, team leaders work alongside care assistants to support residents with their daily needs. Ideally with an NVQ level 3 in health and social care, or with a desire to achieve this, team leaders will carry out risk assessments, administer and record medication requirements and lead the care assistants on a day to day basis.

Lifestyle Teams
Our dedicated lifestyles teams work hard to organise a range of activities and events at our home. From gardening and baking to quizzes, music sessions and even live entertainment. Above all, we get to know each resident to make sure our activities are tailored to suit their interests and hobbies.

Career development at Heather View Care Home

At Heather View, we want all our colleagues to have a long and successful career with us.

Our vision is to provide an inclusive training culture that empowers all colleagues to develop a fulfilling career. From induction to training workshops and apprenticeships, we actively support colleagues to learn new skills and progress their careers.

Here are just some of the ways we help our team members to develop more fulfilling careers:

• A friendly induction
• Bespoke learning and development programmes
• Continuous Professional Development
• Role specific skills training workshops
• Apprenticeships
• Colleague Voice
• Care UK Buddy
• Colleague Voice Champion
• Dementia Champion
• Moving and Positioning Trainer
• Emergency First Aider
• Fire Warden
• Future Leaders Programme
• Mental Health First Aiders

Internal progression is very possible at Care UK. In fact, our ‘no experience necessary’ approach, means that the right person with the right values can start at Care UK and work their way up in a department that suits them. We offer different contracts to fit individual needs; whether you are looking for a full time position or want to pick up additional shifts on the Bank.

For example, our Colleague’s Voices Champions’ purpose is to bring together those who want to make a real difference to Care UK allowing them to be given a platform to share ideas and give feedback from their teams on key initiatives. Here is what one of them has to say about their time at Care UK:

“As Colleague Voice, I have attended a conference last year in Gatwick which 1 was pushed outside my comfort zone (as I was solo travelling which is generally a fear of mine!) and 2 I have really helped my fellow colleagues with raising feedback and way to better support the home. I thoroughly enjoy this role!“

Kallum Chamberlain - Colleague Voice’s Champion

Whether you are starting as a Domestic, Care Assistant or Home Manager, at Care UK we support you in your career progression. We have a dedicated learning and development team as well as an abundance of E-learning to support you through your career. During your induction period you will have access to various online learning support services, as well as 121 “Buddy” mentorships within the home and regular catch ups with your Home Manager. If starting as a nurse, we offer clinical skills and nursing leadership workshops to grow your confidence as well as access to resources such as Clinicalskills and Mycare.

For overseas nurses in the UK we have a ‘Pin Project’ to support you through your exams to receive your UK NMC PIN.

Once you are settled into your nursing job we have a variety of learning and training opportunities to enhance your career including RCN accredited nurse practice supervisor, becoming a preceptor, coaching for care and nursing colleagues and opportunities to reflect on practice and take part in clinical supervisions.

There are opportunities to become the lead in your area of expertise including Dementia, Mental Health, as well as more practical areas including falls and infection prevention and control.For further progression in your career we have both a ‘Future Deputy Manager’ and ‘Future Home Manager’ programme to support you on your Care UK journey in which you will have access to leadership workshops and core skills modules.

Jerry James - Deputy Manager

“I love being part of the Heather View family. I enjoy the time I spend with residents, their families and my colleagues. I always strive to bring a smile to people’s faces, and I’m focused on keeping the home’s standards at the very highest level.

"Being a Nurse gives me the opportunity to help other people and to grow and develop inways that are consistent with my values. I love being able to empower others to speak up for themselves and to help them live with dignity.

"I’m proud of the impact that I can have – I remember a resident’s family member contacting me to tell me the difference I’d made to her mother throughout her time at the home. It’s those moments that make what we do worthwhile.”

Beth Fleming - Clinical Lead

“I’m a Registered Nure and before joining Care UK in August 2020, I worked in A&E at Brighton University Sussex Trust. Before this, I spent my nursing career working on respiratory and specialist cardiac wards. I love to teach others. Learning and developing is something I have always enjoyed as it ensures best practice is upheld for all residents.

"I love sharing experiences with my team and helping them to manage different situations effectively. Heather View promotes professional development, and the team has helped and supported me to develop my career. They encourage everyone to be involved in a range of learning opportunities to enhance their knowledge and skills.”

Our culture and values

Every one of our Care UK colleagues makes a difference to fulfilling the lives of our residents. Colleagues at Care UK are guided by our core values: Caring, Passionate and Teamwork.

Caring
We want to get to know each of our colleagues as individuals, residents and each other with kindness, dignity and respect. We want to make every moment count and be supportive of each other in all we do.

Passionate
We want to be proud of the care we deliver but always look for ways to do things better. While we bring our commitment and energy to our roles, we will always put our training and expertise into practice.

Teamwork
We encourage our colleagues to be open to learning and improving, to speak up if needed and work with others to find solutions to problems. Our staff can always ask for help and also offer it where they can. We understand the importance of the families and communities in which we deliver care.

Our teams have a shared sense of purpose and each care home’s team has a say in our vision and values.We understand the importance of creating an inclusive environment in which all voices are heard. We implement an annual ‘Your Voice survey’ in which employees can anonymously give their opinion which is followed up by meetings to discuss what is being done well as well as ways we can improve.

We understand the mental health of our employees is extremely important and therefore we have Mental Health First Aiders available for employees to reach out to when needed. Whether you need a quick chat or a more in-depth discussions, we are here to listen.

Perks and benefits

One of the many advantages of working for Care UK is we offer a variety of marketing-leading benefits and incentives for our staff members. These range from shopping discounts, holiday buy scheme, refer a friend scheme, free uniforms and many more.

Recognition is a big part of our culture at Care UK and we offer several ways for staff to feel seen for the hard work they do. This includes our GEM Awards that staff can recommend each other for both in and out of their home service, Long Service Award for outstanding commitment to working for Care UK and even our Christmas Gift Voucher that all Care UK employees receive to help with your Christmas shopping.

The table below shows the many ways that our Perks and Benefits can help you save money while working at Care UK.

Equality, diversity & inclusion

We are committed to creating a working environment where all colleagues can achieve their full potential, free from discrimination or harassment.

We're proud to promote our diverse workforce. Having a team of different ages, genders and backgrounds ensures fresh thinking and encourages creativity and teamwork.

We are committed to nurturing an inclusive culture and affording equal opportunities to all.

We operate a values-based recruitment strategy which means that there are opportunities for all members of the community, including those with little to no experience.

Values-Based Recruitment

Our ‘no experience necessary’ approach means we operate a values-based recruitment strategy ensuring opportunities are open to all.

Community-based events

Our colleagues participate in community events ranging from LGBTQ+ Pride events across the country to Barrio Fiesta in Hampton and many more.

Inclusion networks

We have a number of inclusion networks which colleagues are encouraged to join, such as Colleague Voices, Mental Health First Aiders and an EDI Committee.

Equality Diversity Inclusion (EDI) committee

We involve frontline colleagues in generating feedback and ideas based on their own lived EDI experiences.

Partnering with social mobility charity Speakers for Schools

We’re delivering a project for young people with special educational needs and disabilities (SEND) on behalf of Greater Essex Careers Hub. We aim to support this and similar initiatives nationally in the long run.

Practical information about working at Heather View

Heather View resides near the centre of Crowborough, just off from Beacon Road, one of the main roads running through the town. You will find ample public transport routes run near the home, with bus stops on Goldsmiths Avenue and on the High Street which are all within easy walking distance of the home.There is ample parking at the onsite car park so parking is no problem and there is disabled access to the site. As it is close to the town centre, there are plenty of restaurants, entertainment and local amenities nearby.