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Job Title: Relief Bank - Family Liaison Worker Location: Based at HMP Altcourse Salary: £12.60 per hour plus 12.07% annual leave accrual Shift Pattern: Flexible to the service needs - Mainly weekend shifts. ABOUT THE ROLE At SIG Safe Ground, we understand that visiting a loved one in prison can be a difficult and emotional time. Our team helps to make a challenging time easier by offering practical and emotional support, clear information, and signposting - ensuring that the people visiting our service feel seen, heard, and supported. As a Family Liaison Worker, you'll be the first point of contact for families and significant others visiting a loved one at HMP Altcourse. You'll be responsible for the day-to-day running of our Visitors' Centre, creating a safe, welcoming, and inclusive environment for everyone who comes through the door. Family Liaison Workers ensure visits are processed smoothly and efficiently, while building strong, collaborative relationships with families, the wider team, and key prison staff to help deliver a wraparound, person-centred service. You'll also lead structured play sessions with children of all ages who are visiting a parent or loved one in prison, making sure they feel safe, engaged, and cared for during their visit. Rota: Flexible to the service needs - Mainly weekend shifts. ABOUT US The Social Interest Group (SIG) believes that good care and support make for better lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement. Safe Ground is a charity and subsidiary of the Social Interest Group. For over 30 years, we have been designing and delivering creative, relational, and therapeutically informed programmes and services. Through arts-based practices, we support personal growth, rebuild relationships, and develop innovative, anti-shame approaches for people impacted by the criminal justice system. If you have the passion, creativity, and tenacity to make a real difference to people's lives, challenge stigma and make our communities safer, we would love to hear from you! ABOUT THE SERVICE SIG Safe Ground delivers a comprehensive and pioneering Family Service at HMP Altcourse - our flagship site for family support within the prison estate. Since June 2023, we have led the design and delivery of a bespoke, trauma-informed service that responds to the complex needs of families affected by imprisonment. Collaboration is at the heart of our approach. We work closely with prison staff and a range of internal and external partners to ensure families receive the right support at the right time. Our service includes managing the Outside Visitors Centre seven days a week, providing direct support to families and significant others, and delivering arts-based therapeutic programmes with men in custody. We are also proud that our dedicated Family Counselling Service, offers tailored one-to-one and group support to strengthen relationships and promote emotional well-being. ABOUT YOU You have excellent communication, IT, organisational, and support skills. You view relationships as central to personal development and approach your work with a positive, non-judgemental attitude. You're confident working both within a team and in collaboration with a range of stakeholders. Safe Ground's practice is reflective across all aspects of service delivery, so it's important that you are naturally reflective and genuinely curious about people, relationships, and personal growth. Training will be provided for this role, including Security and Key Training through the Criminal Justice Service. OVERVIEW OF KEY RESPONSIBILITIES<ul><li>Support the Visitors' Centre service to appear, operate, and deliver to the quality standards of Safe Ground, Social Interest Group, and other relevant stakeholders.</li><li>Welcome, book in, and share relevant information with visitors attending the Visitors' Centre, including those visiting a prison for the first time.</li><li>Take an active role in planning, promoting, and delivering meaningful and memorable family visits.</li><li>Develop and maintain child-friendly spaces and play areas across the Visitors' Centre, Visits Hall, and other designated areas within the prison.</li><li>Implement and supervise varied, age-appropriate play activities, tailored to the developmental needs of children visiting the prison, ensuring a safe and engaging environment.</li><li>Promote Safe Ground's programmatic work, and identify opportunities</li></ul>

1 Family Liaison Job