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Specialist Support Officer

Hackney, London, Greater London, England
E8 2EP
£ 24000 - 24000 Per year
Full time
Job level
Qualified (non-manager)
3 May 2019
3 Jun 2019

Job Description

About us::

One Support is the housing, care and support arm of One Housing and is one of the largest and fastest growing providers of housing, care and support services across London and the South East.

Our aim is to improve the quality of life of our customers, building confidence and skills to allow them to live independently while playing an active role in their communities. We view all our customers as individuals with specific needs, treating them with respect and dignity, and focusing on achieving real results.

The role:

To provide clinical input for the staff and customers as directed by the service specification and the needs of the service

To take lead responsibility in application of defined specialist interventions (e.g. Social Work,

Psychology, Drug & Alcohol)

Disseminate & advise the local & wider team on changes to best practice & new legislation

Participate in cross-service initiatives & projects

Key account abilities:

Disseminate & advise the local & wider team on changes to best practice & new legislation in regards to their specialist area (i.e. Amendments on ethical frameworks, new research findings and publications, change on procedures and shared best practice)

Participate in cross-service initiatives & projects in relation to their specialist area (i.e. organizational training, reflective case management, WOW projects, peer support groups, etc.)

Provide support to customers through a Key-worker system:

Work on a rota basis, including out of office hours where necessary

Comply with all relevant policies & procedures, including but not limited to: Safeguarding, Health & Safety, Customer Care, Equality & Diversity, the Code of Conduct, etc.

Carry out assessment to identify and prioritise needs

Use SMART goal planning to provide needs led holistic support

Develop and maintain positive links with key stakeholders

Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence

Where required, administer medication & ensure appropriate records are maintained

Undertake group & one to one interventions with clients of a specialist nature (i.e. CBT informed interventions, psychoeducational groups or harm minimization interventions

Provide a comprehensive support planning service to customers in line with the department’s policies, procedures and approach

Ensure customers are fully informed of their rights and responsibilities regarding the service, and are enabled and empowered to get involved in the running of the service through consultation and participation

Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies including on the IT system

Support customers to develop the necessary skills to live independently, and to access training, education and work

Skills & Experience:

Knowledge of specialist assessment tools, methods and case formulation.

Knowledge of evidence based specialist interventions appropriate for community settings.

Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus

Knowledge about recovery model, peer support and coproduction procedures.

Experience working in community settings therapeutically, including assessments, designing interventions and demonstrating outcomes.

Experience running therapeutic groups.

Ability to react to crisis situations in a calm effective way.

Basic level of IT skills and literacy

Strong time management skills and ability to prioritise workload

Ability to communicate effectively in writing including the preparation of letters reports & file notes

Ability to contribute to effective team working

Understanding of safeguarding procedures for children and adults


Experience supervising medication (Preferably)

Experience designing and providing training (Preferably)

Knowledge of the Housing Sector

Ability to represent One Housing to other agencies and companies where necessary

Ability to provide regular monitoring information as required


Location- Hackney

Salary 24,000

Hours 37.5 per week, 7 day rota, 6 weeks rolling

Ref: OHG00206

One Housing - 21 jobs
This job was posted to Support worker in Hackney, London, Greater London, England

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