Health Care Assistant
City of Westminster, London, Greater London, England
- £ 22000 - 25000 Per year
- Full time
- Job level
- Studying / Unqualified
- 11 Mar 2019
- 31 May 2019
Our client is a world-leading IVF clinic founded in 1990. Our client consistently delivers top IVF success rates in the UK, making them one of the best fertility clinics in London and the UK.
Their philosophy is simple: to provide excellence for all their patients in everything they do. Through this founding principle, it ensures that all their patients have the best chance of achieving their dream of a family, without exception
You will be working within a private clinic promoting a friendly and comfortable atmosphere for their patients. A real passion for this role is required: -
To promote and maintain a high standard of patient care at all times. Ensure patients are compassionately and effectively cared for.
Maintain patient’s confidentiality, privacy and dignity at alltimes. Respecting all confidential information received
To communicate effectively with all members of the unit and promote teamwork
Respects patient’s equality and diversity without prejudice or judgement and comply with our client’s policy
Establish and provide good relationships with patients and their relatives
Establish and provide good relationships with staff
To act at all times in accordance with the Human Fertilisation & Embryology Authority (HFEA) Code of Practice and the Nursing & Midwifery Council (NMC) Code of Conduct. Reporting condition or concern regarding patient(s) to medical staff and ensure that received instructions are carried out promptly and satisfactorily.
Ensure that patients are protected from unnecessary physical and mental disturbance hence ensuring his/her safety and well-being at all times.
To understand the need for and keep accurate documentation in all aspects of patient care
Increase your knowledge of fertility treatment to assist patients in their understanding of this complex treatment.
Act appropriately in emergencies or stressful situations.
To update regularly on cardiac arrest, fire procedures and mandatory training
To promote the Unit and its role in the private as well as the NHS sector
To have and implement a full knowledge and practical skills in relation to infection control
Attend in house training and working towards Healthcare Assistants Care Certificate
Effective time management to avoid patient delays and efficiency in service
Performing experienced competent phlebotomy as per the medical request accordingly.
Ensure all samples are labelled clearly in full, requests are logged and entered on ideas and samples put for forward for collection by the courier
Chaperone patients for other staff. Understand and implement the role of the chaperone
Assist with data entry e.g. entering ultrasound measurements
Perform decontamination on trans-vaginal probes between scans
Use aseptic techniques when assisting with invasive procedures
Keep clinical areas clean and tidy
Effective waste management in compliance with protocols
Safe sharps disposal
Effective hand washing as per guidelines
Competent HCAs to consult with patients, perform injection teaching sessions, give and receive consent forms and update checklists on ideas
To answer queries and where possible reassure patients undergoing treatment or awaiting outcome of treatment.
Be able to communicate clearly and concisely, displaying empathy and compassion in person and on the telephone
Be competent in basic life support and assist calmly in an emergency situation
Answering the phone
Talking to the patients and ensuring they are at ease
Reply to emails and order stock
Filling and scanning
Ensuring patient documents are completed clearly and correctly
Manage the stock room when deliveries are made and rotate stock accordingly
Complete daily quality management checks in each clinical area
Ensure clinical areas are stocked well
Assist with pharmacy quality management by doing stock takes and checking prescriptions against pharmacy sales for the nurse manager
Liaise between multidisciplinary teams regarding a patient’s care
Essentials: Phlebotomy experience of a minimum of one year
Good communication skills
Good IT skills
Desirable: Fertility Experience
Working in a women’s health environment
NVQ in Health and Social Care