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*Our service near Islington Green is high needs supported accommodation has capacity for 10 adults. The staffing hours are 08:00-16:00 and 14:00-22:00 over a 7 day week, including public holidays (see Role Profile 1)
Our service in Highbury (Islington) has capacity for 6 adults. The staffing hours are 08:00-16:00, 14:00-22:00 and sleep in shifts (for which a payment of £70.47 per sleep in is paid) over a 7 day week, including public holidays
*Our service in Homerton , Hackney is for 12 adults. The staffing hours are 08:00-16:00 and 14:00-22:00 over a 7 day week, including public holidays
*Our service near Lea Bridge Roundabout is for 11 adults. The staffing hours are 08:00-16:00 and 14:30-22:30 over a 7 day week, including public holidays. The role at this service is part-time at 22.5 hours per week (0.6 FTE) and so the salary is pro-rated to £12,900.00
*To deliver high quality and effective support services, which promote the independence, wellbeing and inclusion of customers, in accordance with Peabody’s policies and procedures and the principles of best practice.
*Carry out needs and risk assessments, complete support plans, provide support, and carry out reviews, in accordance with policies and procedures and the requirements of stakeholders and funders.
*Hold a caseload of clients, and provide support to them on a keywork basis in their own homes or at an alternative venue if required.
*Provide practical and emotional support to customers to achieve the outcomes set out in their support plan.
*Support customers to identify, move into, and sustain housing which meets their needs, including supporting customers to ‘bid’ for properties and report maintenance issues
*Support customers to maximise their income, to access benefits, and to budget to cover domestic bills and living expenses
*Support customers to make full use of community facilities, play an active role in their community and take up cultural, recreational, educational and employment opportunities.
*Support customers to maximise their physical and mental health, through liaison with health services and the promotion of a healthy lifestyle.
*Support customers to develop and maintain positive and effective relationships with their family, friends, carers and other professionals
*Implement effective safeguarding practice for vulnerable adults and children in accordance with local authority and Peabody policies, guidance and protocol
*Accurately input customer data onto a client database in a timely manner and ensure records are maintained to evidence compliance with the service specification, commissioner requirements and internal and external key performance indicators
*Work with support workers and support coordinators to manage risks to customers, staff and the community.
*Liaise promptly with colleagues, partner agencies and other stakeholders regarding safeguarding, welfare and risk concerns in accordance with Peabody policy.
*Promote self advocacy and advocate where appropriate for all customers
*Participate in customer reviews, team meetings and training course
*Clearly explain the remit of the service to a range of clients and other professionals as appropriate
*Implement the association’s equal opportunities policy as an integral part of all duties and observe the letter and the spirit of the policy at all times;
*Maintain safe practise at all times in accordance with Peabody’s health and safety policy
*Follow all relevant association policies and procedures and undertake any other reasonable requests from your line manager.
This job description is not intended to be exhaustive and may be reviewed to ensure that the arrangements meet the needs of the service.
If you accept a job in Peabody’s care and support services then we expect that you will be as committed to providing excellent customer service as we are – whether you are in direct contact with customers, speaking to them on the phone or dealing with internal colleagues, we expect you to meet the very highest standards of customer service at all times.
We expect you to be as passionate as we are about making a real difference to people’s lives, and supporting them to be as independent, safe, healthy and happy as they possibly can be.
Experience of providing support to the designated client group either in a volunteering or professional role
Knowledge and understanding:
*Customer service in a service delivery setting
*Health and safety issues relating to the client group
*Welfare benefits for the client group
*Safeguarding the vulnerable
*Housing support needs
*Confidentiality and data protection
*Concept of housing related support
*Equality, diversity and inclusion
*Communication in English
*Some evening and weekend work
*Commitment to equality and diversity
*IT / Microsoft office
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