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As Operations Manager (covering East Anglia), you'll drive a change and improvement programme alongside the Divisional Director, Regional Director and line manager in our homes where specific operational challenges have been identified. This will involve taking on General Manager responsibilities, and becoming the CQC Registered Manager for the home if necessary.
To qualify for this role, you must have at least five years' experience as a Home Manager and two years leading service improvements. This is essential as you'll be identifying any concerns through robust quality assurance, complaints, incidents or accidents and implementing any improvements that can be learned from them within an approved time scale.
Your understanding of regulatory and statutory requirements will help you ensure that homes meet each of them, including fire, health and safety, COSHH, employment and compliance with the appropriate Acts. You'll be able to maintain good working relationships with our external regulatory or purchasing bodies. To do this, you'll be able to demonstrate your strong communication skills and ability to build collaborative relationships.
Along with making these improvements, you'll be responsible for preparing an annual budget with the support of the Business Manager, managing all sales enquires and proactively promoting the Home in the local community. You'll be able to identify and maximise marketing and sales opportunities for our homes.
As you'll be in a position of leadership, you'll oversee the management of recruitment, training, motivation, communication, supervision and appraisal as needed. To successfully do this, you'll ensure there are regular staff meetings with clear, relevant agendas. This will help develop a culture of robust performance management which tackles any poor performance in accordance with your understanding of HR practices and legislation.
You'll be an essential part of the home and a role model for all staff by demonstrating person-centred care through your close and trusting relationships with each resident. This leadership role gives you the opportunity to make changes that have a real impact on our staff and residents - ensuring every day is the best it can be.
For this demanding but rewarding national role, you can be based anywhere in the UK, so you must be prepared to travel long distances with regular periods of time away from home. You'll need to be flexible and may be required to work bank holidays and weekends. You should also be available by mobile phone and email while out of hours. This role comes with great responsibility and pressure, so you must be a strong, resilient and confident individual to thrive within it. This could be your opportunity to build your career with one of the UK's leading care providers.
If this is a challenge that excites you, we can offer you plenty in return - from career prospects to great rewards. We value all our staff and reward them well for a job well done. We offer a competitive salary and impressive benefits; not least an outstanding profit share scheme, unrivalled in the care sector, designed to recognise the excellent performance of every team across the business.
If you have the unique qualities required for this challenging but exciting role and want to work with an organisation that provides the type of care you'd expect for your loved ones, we would welcome your application.
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