Senior Customer Service Advisor / Training Support Officer (Housing)
Cambridge, Cambridgeshire, England
- £ 15.0 - 15.0 Per hour
- Full time
- Job level
- Newly qualified, Qualified (non-manager), Studying / Unqualified
- 15 Oct 2020
- 12 Nov 2020
Seven Resourcing are looking for a couple of temporary Senior Customer Service Advisor / Training Support Officer (Housing) to work in Cambridge. These positions are initially for a period of 6 months and is paying £15.00 per hour (paid to you via an umbrella company).
To effectively provide a high quality advice, information and transactional service to customers covering a wide range of services provided by the Council through telephone, electronic and face-to-face channels. Assist the team leader in guiding, coaching, mentoring and training team members. To handle more specialist enquiries as designated.
Participate in a rota to cover the general reception desk, front service desks and telephone work stations, providing cover across the service centre as daily demand requires.
To have expert knowledge of and experience with Council Tax, Housing Benefit and the Council Tax Reduction scheme.
Record accurate and timely statistical information
Actively recognises the need for customer confidentiality
Liaise with all other Council sections and departments to ensure handover of actions as necessary
To ensure that as many enquiries as possible are resolved appropriately and satisfactorily at the first point of contact in line with Customer Service Standards
* Qualifications: Good general education with GCSE English at grade A-C or equivalent.
* Experience: 2+ years working within a similar role.
* Compliance: Proof of right to work in the UK.
* Travel: Clean UK driving license with the ability to commute to and from work independently.
* Hours: 37 hours p/w.
Working with Seven Social Care:
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