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<h2>16+ Therapeutic Supported Accommodation for unaccompanied asylum-seeking children</h2><ul><li>Reports to Operations Director / Nominated individual &nbsp;</li><li>Manages 2 Head of Young people’s Support and additional bank staff</li><li>Salary £46,000 pa works Mon – Fri 9am – 5pm (or as required by the service) and on call responsibilities&nbsp;</li></ul><h2>Line Management Responsibilities</h2><ul><li>Operations Director and Nominated Individual supervise Registered Service Manager and Mentor Co-Ordinator</li><li>Registered Service Manager supervises HYPS</li><li>Head of Young Peoples Support (HYPS) supervises all Support Workers, Key Workers and Night Support Staff</li><li>Senior Support Worker supervises bank staff</li></ul><h2>Who we are</h2>Enthum House, is a 24/7, 365-day operation providing person-centred support and safeguarding for seven unaccompanied asylum-seeking boys aged 16+.<h2>Purpose of role</h2>We are looking for someone with the passion, energy, drive, values as the Registered Service Manager for The Enthum Foundation, a charity providing supported accommodation and life skills to unaccompanied young people aged 16-17 years.We are looking for a Registered Service Manager who is wise and resilient with excellent people and management skills underpinned with an understanding of Ofsted requirements for supported accommodations.You will be responsible for balancing the support needs and aspirations of the awesome young people we serve with the smooth running of the homes services. It's a rewarding, hands-on role working with a talented team of 16 staff, united by our mission and eager to consolidate our successful work to-date and further increase our reach and impact.   If this sounds like it could potentially be you.... Please get in touch!We particularly welcome applications from individuals with lived experience of being a young person in care or from a refugee background.A registered service manager for our Ofsted-supported accommodation provision is&nbsp;responsible for the day-to-day operations of the service, ensuring compliance with legal and quality standards, and acting as a liaison between young people, staff, and regulatory bodies.Responsible for setting high standards of support working with young people affected by complex trauma across two homes. Supporting Staff to assist them to build on their emotional resilience and developing mental, physical and social well-being and life skills for independent living, supporting each young person with the opportunity to reach their individual potential.Responsible for Safeguarding, Strong motivational leadership and staff management. The post holder will demonstrate integrity and a strong philosophy of care.The post includes the necessity for setting targets, objectives and professional development of staff who support the young people promoting the highest standard of service delivery possible.Working in a multi-disciplinary environment, the post holder will liaise effectively with the Enthum Foundation directors representing Enthum Foundation in a positive and professional light with all current and potential young people, stakeholders, and partners.<h2>Key Responsibilities&nbsp;</h2><h3>Regulatory &amp; Compliance Leadership</h3><ul><li>Act as the lead contact for Ofsted, ensuring full compliance with the Quality Standards and inspection frameworks.</li><li>Maintain inspection readiness at all times, leading on Ofsted inspections and embedding continuous improvement plans.</li><li>Ensure compliance with statutory requirements, organisational policies, safeguarding legislation, and health &amp; safety law.</li><li>Provide governance oversight and quality assurance for all aspects of service delivery.</li></ul><h3>Strategic &amp; Financial Management</h3><ul><li>Lead alongside our finance team the service’s financial planning, including managing household budgets, ensuring cost-efficiency and sustainability.</li><li>Identify, secure, and manage funding opportunities, contracts, and commissioning agreements in partnership with the Nominated individual.</li><li>Contribute to organisational growth through business development and innovation in supported accommodation models.</li></ul><h3>Leadership &amp; Organisational Development</h3><ul><li>Lead, inspire, and develop a staff team to deliver high-quality, trauma-informed support to young people.</li><li>Design and implement workforce development plans, including recruitment, retention, training, and supervision strategies.</li><li>Embed a culture of reflective practice, professional development, and continuous improvement within the team.</li></ul><h3>Safeguarding &amp; Risk Management</h3><ul><li>Act as the Designated Safeguarding Lead, ensuring safeguarding procedures are robust, effective, and consistently applied.</li><li>Take ultimate accountability for safeguarding practices, incident management, and risk mitigation within the service.</li><li>Oversee risk assessments, crisis management planning, and safeguarding escalation protocols.</li></ul><h3>Quality &amp; Outcomes</h3><ul><li>Monitor and evaluate service outcomes for young people, ensuring that data and feedback inform service improvement.</li><li>Champion co-production and ensure young people’s voices shape service design and delivery.</li><li>Deliver measurable impact in line with commissioning requirements and organisational objectives.</li></ul><h3>External Representation &amp; Partnership</h3><ul><li>Act as an ambassador for the organisation, representing the service at local authority, commissioning, and sector forums.</li><li>Influence best practice in supported accommodation through strong partnership working with regulators, commissioners, and community stakeholders.</li><li>Build and maintain external partnerships to create innovative opportunities for young people’s personal and social development.</li></ul><h3>Collaborative &amp; Organisational Leadership</h3><ul><li>Work closely with Trustees and Directors to shape the organisation’s long-term vision and strategy.</li><li>Ensure services align with organisational values, strategic priorities, and future growth.</li><li>Undertake additional duties as required to support the effective running of the service.</li></ul><h2>Person Specification</h2>Listed below are the objective criteria, specific to this role, used to assess each candidate and determine suitability for appointment.&nbsp; To be shortlisted you must clearly demonstrate in a written statement how you meet the Essential and Desirable Criteria required.&nbsp;The list indicates at which stages in the selection process the criteria will be assessed:<h3>Essential</h3><ul><li>Prior experience of working with UASC or refugees in an outreach programme</li><li>Ability and experience in embracing multi diversity and/or personal refugee background.</li><li>Experienced in working with clients affected by trauma and PTSD.</li><li>Awareness of the challenges facing UASC in society and how complex trauma and cultural identity impact on behaviour.</li><li>Knowledge of community-based risks and the issues involved in Child Sexual Exploitation, Trafficking and Radicalisation with up-to-date knowledge of relevant safeguarding legislation and procedures relating to young people</li><li>At least 2 years in Leadership and Management in a residential setting</li><li>The ability to create positive relationships with young people and advocate on their behalf while keeping within clearly understood boundaries and hold a strong belief in the possibility of their personal development and personal breakthroughs</li><li>The ability to identify risky behaviour and the potential for harm and make timely interventions, as well as be proactive in enabling young people to recognise and avoid risks to their safety</li><li>Effectively and proactively manage conflict/crisis situations, making sound decisions and correctly following safeguarding protocols and managing staff teams through times of unexpected change and upheaval</li><li>Excellent interpersonal and communication skills and ability to adapt your methods/style of communication with the ability to resolve conflict proactively and constructively within the staff team and lead by example at all times</li><li>Develop effective partnerships and take an active lead in creating and building a safe, reliable and responsive residential community whilst working with a wide range of individuals, external agencies and stakeholders</li><li>Organise staff team and house meetings effectively with ability to implement and delegate points of actions in a timely manner</li><li>A clear commitment to equal opportunities including the ability to challenge discriminatory practice and to promote equality and multi diversity in service delivery and business relationships</li><li>Accurately record, summarise, report and share information in line with data protection and confidentiality requirements</li><li>Willingness to undertake additional training in aspects of UK asylum law, cross-cultural integration, counter-radicalisation</li><li>A clear understanding of Supported Accommodation Regulations</li><li>Experience in designing and developing work rotas and flexibility to fill in unexpected staff shortage in emergency and work shifts, including weekends and bank holidays if necessary</li></ul><h3>Desirable</h3><ul><li>Ability to set and review targets and objectives for the staff team to ensure that work is focused and has clear direction in its commitment to person centred support of young people.</li><li>Experience in team building, staff recruitment, training and&nbsp;disciplinary procedures</li><li>Good literacy and numeracy and competence in the use of IT applications</li><li>Experience of&nbsp;how to apply, delegate and ensure good practice within a residential setting, including health and safety compliance.</li></ul><h2>Qualifications</h2>Candidates must have or working towards or be prepared to work towards at least one of the following.<ul><li>A Level 5 Diploma in Leadership and Management for Health and Social&nbsp;Care&nbsp;or Children and Young People's Residential Services</li><li>A professional social work or relevant qualification (MA/BSc/DipSW/CQSW/MSc/BA) or equivalent with at least 2 years’ experience of staff management and supervision in a similar provision.</li><li>A relevant&nbsp;NVQ&nbsp;at Level 4, such as health and social care (adults) or health and social care (children&nbsp;and young people) or working towards Level 5.</li><li>Proof of eligibility to work in the UK is required.</li></ul><h2>The recruitment process following shortlisting will include</h2><ul><li>Informal discussion via zoom or telephone with CEO/Director.</li><li>Formal interview with a panel including candidate presentation and questions</li><li>Invitation to open session, to meet staff and young people for question and answer session.</li><li>Second formal interview if required.</li><li>Robust induction Programme</li><li>6 Month Probationary Period</li></ul>We look forward to receiving your application.

Enthum Foundation

Registered Service Manager

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Unit Manager. The Role<ul> <li>Leading and supervising a unit with a passion for delivering excellent care through your team</li> <li>Delegating workload in a collaborative, supportive and informative approach</li> <li>Ensure residents medical, physical, and emotional needs are met whilst championing their safety and dignity</li> <li>Oversee admissions of new residents</li> <li>Carrying out physical/psychological risk assessments and developing personalised care plans</li> <li>Working closely with the leadership team to develop services</li> <li>Administering medication</li> <li>Provide a fun, inclusive, and professional approach at all times</li> </ul>Some of our benefits by joining the Care UK family<ul> <li>Wagestream - access your wages at any-time </li> <li>Bank Holiday Pay Enhancements</li> <li>Career development, training and access to our approved apprenticeship scheme</li> <li>Hundreds of online and in-store discounts</li> <li>Annual purchase holiday scheme</li> <li>Wellbeing support</li> </ul>About You<ul> <li>NVQ Level 3 in health and social care</li> <li>Ability to enhance effective working relationships, building trust amongst staff and residents.</li> <li>Be well-organised and IT literate</li> <li>Above all, you have a natural ability to help make the lives of others more fulfilling</li> </ul>We are looking for people to make a difference to residents' lives every day. When you join Care UK you'll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do. We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

Care UK

Care UK Careers

Unit Manager Care

Evolve are partnering with a leader in the pharmaceutical industry who are seeking a Primary Care Account Manager to join their team promoting Branded Generic products. This is an exciting opportunity to build strong relationships with healthcare professionals, increase access to high-quality treatments, and make a real difference across your territory. This is an initial 12-month contract through Evolve, covering the Cambridge, Norfolk, Herts, West Essex territory. What's in it for you? Excellent Salary &amp; Benefits - A competitive starting salary, plus exceptional bonus, car allowance, pension, and more! Agility &amp; Innovation - Work in an agile team, giving you a chance to drive new ideas into practice. Cutting-Edge Innovation - Work with breakthrough pharmaceutical solutions. Global Reach - Be part of a company with worldwide influence and opportunities to collaborate across borders. Ideal Requirements for the Primary Care Account Manager: ABPI qualification is required for this role Ideally looking for someone with strong existing relationships within primary care Must be highly commercial, with a proven ability to secure deals and drive results Role Responsibilities for the Primary Care Account Manager: Drive growth across your territory by boosting prescribing volumes and delivering impactful engagement with GP practices, PCNs, and community pharmacies. Take ownership of a focused territory plan, targeting high-value practices and adapting your approach in line with evolving market dynamics. Collaborate closely with regional teams, working hand-in-hand with your KAM to maximise pull-through, align strategy, and amplify results across the region. Become a trusted partner to primary care, building strong relationships, delivering high-quality educational sessions, and influencing prescribing decisions that support better patient outcomes for Cipla's respiratory portfolio. Recruitment Process 2 stage interview process. Interviews ASAP Excited to learn more? Click apply or reach out to the pharmaceutical recruitment team for full details! Get to know your recruiter, Katie, on our website: <a href="https://www.evolveselection.com/the-team/team/katie-fisher" target="_blank">https://www.evolveselection.com/the-team/team/katie-fisher</a> Evolve is a leading recruitment and outsourcing organisation, operating within the Pharmaceutical, Healthcare, Medical Device and Life Science sectors. Equal opportunities are important to us. We believe that diversity and inclusion are critical to our success as a company, We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

Evolve Selection

Primary Care Account Manager - East of England

Evolve are partnering with a leader in the pharmaceutical industry who are seeking a Primary Care Account Manager to join their team promoting Branded Generic products. This is an exciting opportunity to build strong relationships with healthcare professionals, increase access to high-quality treatments, and make a real difference across your territory. This is an initial 12-month contract through Evolve, covering Birmingham, Black Country, Shropshire, Staffordshire and Stoke. What's in it for you? Excellent Salary &amp; Benefits - A competitive starting salary, plus exceptional bonus, car allowance, pension, and more! Agility &amp; Innovation - Work in an agile team, giving you a chance to drive new ideas into practice. Cutting-Edge Innovation - Work with breakthrough pharmaceutical solutions. Global Reach - Be part of a company with worldwide influence and opportunities to collaborate across borders. Ideal Requirements for the Primary Care Account Manager: ABPI qualification is required for this role Ideally looking for someone with strong existing relationships within primary care Must be highly commercial, with a proven ability to secure deals and drive results Role Responsibilities for the Primary Care Account Manager: Drive growth across your territory by boosting prescribing volumes and delivering impactful engagement with GP practices, PCNs, and community pharmacies. Take ownership of a focused territory plan, targeting high-value practices and adapting your approach in line with evolving market dynamics. Collaborate closely with regional teams, working hand-in-hand with your KAM to maximise pull-through, align strategy, and amplify results across the region. Become a trusted partner to primary care, building strong relationships, delivering high-quality educational sessions, and influencing prescribing decisions that support better patient outcomes for Cipla's respiratory portfolio. Recruitment Process 2 stage interview process. Interviews ASAP Excited to learn more? Click apply or reach out to the pharmaceutical recruitment team for full details! Get to know your recruiter, Katie, on our website: <a href="https://www.evolveselection.com/the-team/team/katie-fisher" target="_blank">https://www.evolveselection.com/the-team/team/katie-fisher</a> Evolve is a leading recruitment and outsourcing organisation, operating within the Pharmaceutical, Healthcare, Medical Device and Life Science sectors. Equal opportunities are important to us. We believe that diversity and inclusion are critical to our success as a company, We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

Primary Care Account Manager - Birmingham

Evolve are partnering with a leader in the pharmaceutical industry who are seeking a Primary Care Account Manager to join their team promoting Branded Generic products. This is an exciting opportunity to build strong relationships with healthcare professionals, increase access to high-quality treatments, and make a real difference across your territory. This is an initial 12-month contract through Evolve, covering the Bath, Dorset and Somerset territory. What's in it for you? Excellent Salary &amp; Benefits - A competitive starting salary, plus exceptional bonus, car allowance, pension, and more! Agility &amp; Innovation - Work in an agile team, giving you a chance to drive new ideas into practice. Cutting-Edge Innovation - Work with breakthrough pharmaceutical solutions. Global Reach - Be part of a company with worldwide influence and opportunities to collaborate across borders. Ideal Requirements for the Primary Care Account Manager: • ABPI qualification is required for this role • Ideally looking for someone with strong existing relationships within primary care • Must be highly commercial, with a proven ability to secure deals and drive results Role Responsibilities for the Primary Care Account Manager: • Drive growth across your territory by boosting prescribing volumes and delivering impactful engagement with GP practices, PCNs, and community pharmacies. • Take ownership of a focused territory plan, targeting high-value practices and adapting your approach in line with evolving market dynamics. • Collaborate closely with regional teams, working hand-in-hand with your KAM to maximise pull-through, align strategy, and amplify results across the region. • Become a trusted partner to primary care, building strong relationships, delivering high-quality educational sessions, and influencing prescribing decisions that support better patient outcomes for Cipla's respiratory portfolio. Recruitment Process • 2 stage interview process. • Interviews ASAP Excited to learn more? Click apply or reach out to the pharmaceutical recruitment team for full details! Get to know your recruiter, Katie, on our website: <a href="https://www.evolveselection.com/the-team/team/katie-fisher" target="_blank">https://www.evolveselection.com/the-team/team/katie-fisher</a> Evolve is a leading recruitment and outsourcing organisation, operating within the Pharmaceutical, Healthcare, Medical Device and Life Science sectors. Equal opportunities are important to us. We believe that diversity and inclusion are critical to our success as a company, We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

Primary Care Account Manager - South West

Evolve are partnering with a leader in the pharmaceutical industry who are seeking a Primary Care Account Manager to join their team promoting Branded Generic products. This is an exciting opportunity to build strong relationships with healthcare professionals, increase access to high-quality treatments, and make a real difference across your territory. This is an initial 12-month contract through Evolve, Frimley, Hamp Sussex, and Isle of Wight. What's in it for you? Excellent Salary &amp; Benefits - A competitive starting salary, plus exceptional bonus, car allowance, pension, and more! Agility &amp; Innovation - Work in an agile team, giving you a chance to drive new ideas into practice. Cutting-Edge Innovation - Work with breakthrough pharmaceutical solutions. Global Reach - Be part of a company with worldwide influence and opportunities to collaborate across borders. Ideal Requirements for the Primary Care Account Manager: ABPI qualification is required for this role Ideally looking for someone with strong existing relationships within primary care Must be highly commercial, with a proven ability to secure deals and drive results Role Responsibilities for the Primary Care Account Manager: Drive growth across your territory by boosting prescribing volumes and delivering impactful engagement with GP practices, PCNs, and community pharmacies. Take ownership of a focused territory plan, targeting high-value practices and adapting your approach in line with evolving market dynamics. Collaborate closely with regional teams, working hand-in-hand with your KAM to maximise pull-through, align strategy, and amplify results across the region. Become a trusted partner to primary care, building strong relationships, delivering high-quality educational sessions, and influencing prescribing decisions that support better patient outcomes for Cipla's respiratory portfolio. Recruitment Process 2 stage interview process. Interviews ASAP Excited to learn more? Click apply or reach out to the pharmaceutical recruitment team for full details! Get to know your recruiter, Katie, on our website: <a href="https://www.evolveselection.com/the-team/team/katie-fisher" target="_blank">https://www.evolveselection.com/the-team/team/katie-fisher</a> Evolve is a leading recruitment and outsourcing organisation, operating within the Pharmaceutical, Healthcare, Medical Device and Life Science sectors. Equal opportunities are important to us. We believe that diversity and inclusion are critical to our success as a company, We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.

Primary Care Account Manager - South Central

Registered Manager Department: Senior Management and Leadership Employment Type: Permanent - Full Time Location: Bedborough House Compensation: £40,000 / year Description Bedborough House are looking to recruit a Registered Manager to join the team. This role is a full-time role working 40 hours per week. Bedborough House is located in Radstock, Somerset. We offer residential support for seven autistic males and females, and people who have a learning disability. Our home is situated in a residential area, offering stunning views of Somerset. What you'll be doing You will be part of a compassionate team who are committed to our residents wellbeing. We take a personalised approach, using proven therapies to help people move forward with confidence and build a healthier, more fulfilling future. As a Registered Manager, you will play a key part in their recovery, assisting qualified staff with the assessment and implementation of individual patient care plans, undertaking routine tasks and activities as directed or delegated to facilitate wellbeing, dignity and treatment of residents. Committed to quality assurance, you will effectively lead and inspire your team to provide the highest quality person-centred support and care. You will be responsible for delivering best practice in social care whilst continually developing the service. You will have the opportunity to utilize your skills in an environment where effective management of people and processes is crucial to the success of the services. You can find additional information in the attached job description. What you'll bring to the role Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows. You will need to hold a Level 5 Diploma in Health and Social Care or an equivalent qualification, or provide evidence of working towards this. Working with challenging behaviours is desirable. What we will give you in return We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.<ul> <li>Contributory pension scheme</li> <li>Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)</li> <li>Access to development opportunities</li> <li>Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel</li> <li>Leadership &amp; management development</li> <li>Long service award</li> <li>Refer a friend bonuses</li> </ul> Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.

Priory

Careers at Priory

Registered Manager

Registered Manager Department: Senior Management and Leadership Employment Type: Permanent - Full Time Location: Homeleigh Farm Compensation: £38,000 / year Description Homeleigh Farm is looking for a Registered Manager to join the team. This role is full time working 40 hours per week. Homeleigh Farm is located in Romney Marsh, in Kent. The service provides residential support to six males with a learning disability. We are in a semi-rural location, off a main road, surrounded by four acres of beautiful countryside. What you'll be doing You will be part of a compassionate team who are committed to our residents wellbeing. We take a personalised approach, using proven therapies to help people move forward with confidence and build a healthier, more fulfilling future. As a Registered Manager, you will play a key part in their recovery, assisting qualified staff with the assessment and implementation of individual patient care plans, undertaking routine tasks and activities as directed or delegated to facilitate wellbeing, dignity and treatment of residents.The role of a CQC Registered Manager at Priory is varied, and you will be responsible for all areas of the home, including budgets, quality, compliance, and ensuring that the people we support receive the best possible care and support.You can find additional information in the attached job description. What you'll bring to the role Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows. You will need to hold a Level 5 Diploma in Health and Social Care or an equivalent qualification, or provide evidence of working towards this. Working with challenging behaviours is desirable. For more information about the role, you can email <a href="mailto:sabihasajjad@priorygroup.com" target="_blank">sabihasajjad@priorygroup.com</a> What we will give you in return We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.<ul> <li>Contributory pension scheme</li> <li>Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)</li> <li>Access to development opportunities</li> <li>Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel</li> <li>Leadership &amp; management development</li> <li>Long service award</li> <li>Refer a friend bonuses</li> </ul> Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.

Job Description: Job title: Resident Experience Manager Location: 47A Lindsay Road, Poole, BH13 6AP. Salary: £34,548-£45,115 per annum, Depending on experience. Contract: 40 hours per week. Shift Pattern: Monday - Friday, Occasional night visits or weekend work may be required. We make health happen Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives. You'll help us make health happen by:<ul><li>You'll take ownership of all potential customer enquiries (walk ins or telephone enquiries, data capture, and follow ups) and be responsible for sales negotiations during any show-arounds that may happen</li><li>Completing a daily walk round, you'll focus on enhancing the customer experience in the Home, including checking showrooms, dining rooms, lounge, reception and speaking to residents</li><li>Manage any customer complaints or issues as they arise, liaising with residents, families and staff as appropriate</li><li>Drawing on your customer service experience, you'll provide day to day support and guidance to the team - promoting our residents' independence, choice and dignity</li><li>You'll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community</li></ul>Key Skills / Qualifications needed for this role:<ul><li>Experience of working within a sales and customer service led environment, with a track record of providing customer service innovation</li><li>An effective communicator who's able to build strong and honest relationships with people</li><li>You're a natural leader, someone who's ready to share their experience - leading and mentoring a team with the ability to delegate effectively</li><li>Someone with excellent time management who can effectively prioritise their workload</li><li>A respectful and compassionate team player with the belief in giving your personal best</li></ul>Benefits Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:<ul><li>My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support - all available via one phone number 24/7</li><li>Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350</li><li>We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences. </li><li>Free meal on every shift</li><li>28 days holiday</li><li>Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!</li><li>Interest-free annual travel loan to enable the purchase of public transport annual season tickets</li><li>Wagestream - Have early access to up to 40% of your earned wages within minutes</li><li>We offer a range of Bupa pension plans - find out more on our career site</li><li>Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site</li><li>Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health</li><li>Access to discounts at a wide variety of gyms and fitness facilities across the UK</li></ul>Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. Time Type: Full time Job Area: Care Home - Management Locations: The Lindsay

Bupa

We make health happen

Our people promise

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Resident Experience Manager

Registered Manager Department: Senior Management and Leadership Employment Type: Permanent - Full Time Location: Evergreen Lodge Compensation: £46,000 / year Description Evergreen Lodge is located in South Croydon, in Croydon. The home offers residential support for 12 males with mental health needs. We are in a quiet area, just off a main road. This is a full-time role working 40 hours per week. Our team are dedicated to supporting the people we care for to develop their skills for safe and independent living, increase their self-confidence and make a positive contribution to the community. We want the best for our residents, and we place great importance on outcomes and quality of life, based on their individual abilities, interests and needs. What you'll be doing Are you passionate about making a real difference in people's lives? Do you want to lead a dedicated team in creating a safe, welcoming, and inspiring environment for residents? We're looking for a CQC Registered Home Manager who can combine strong leadership with a genuine commitment to person-centred care. As the Registered Manager, you'll take overall responsibility for the home, ensuring the highest standards of care, compliance, and quality. You'll support and inspire your team to provide outstanding care while actively helping residents achieve their goals, develop their skills, and gain confidence through community involvement and meaningful activities. The role of a CQC Registered Manager at Priory is varied, and will ensure you are responsible for all areas of the home including budgets, quality, compliance and ensuring that the people we support have the best care &amp; support possible. You'll have the opportunity to lead a passionate team, shape the future of our services, and make a meaningful difference in the lives of residents every day. This is a role for someone who thrives in a dynamic, rewarding environment where both leadership and compassion are valued. Responsibilities: <ul> <li>Lead the home with warmth, professionalism, and strong leadership, fostering a culture of care, respect, and inclusion.</li> <li>Manage budgets, resources, and operational processes to maintain high standards and achieve service success.</li> <li>Ensure the home meets all legal, statutory, and regulatory requirements, including CQC standards, health &amp; safety, and licensing.</li> <li>Oversee documentation, nursing records, and care plans, ensuring accuracy, compliance, and best practice.</li> <li>Develop your team through training, motivation, and support, promoting professional growth and high-quality care.</li> <li>Innovate and continually improve the services we provide, delivering person-centred care that truly makes a difference.</li> </ul> What you'll bring to the role Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows.<ul> <li>L5 Diploma in Health &amp; Social Care or equivalent (or be working towards)</li> <li>Commitment to delivering high-quality, person-centred care.</li> <li>Previous experience in a managerial role within a similar environment.</li> <li>Strong knowledge of regulatory standards and quality assurance.</li> <li>Excellent organisational, communication, and decision-making skills.</li> <li>Flexibility, a can-do" attitude, and the ability to inspire others</li> </ul> What we will give you in return We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.<ul> <li>Contributory pension scheme</li> <li>Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)</li> <li>Access to development opportunities</li> <li>Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel</li> <li>Leadership &amp; management development</li> <li>Long service award</li> <li>Refer a friend bonuses</li> </ul> Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.

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