Relief Bank - Support Mentor RBKC

ABOUT THE ROLE

As a Support Mentor, you will contribute to successfully rehabilitating and reintegrating our participants back into the community. You will work alongside various stakeholders and partners and engage with our participants through various key working activities to identify the needs, goals and skills, then provide pathways, support, and appropriate interventions to support with successful resettlements.

Rota: Flexible working/zero hour relief work; a variety of both day and night shifts with occasional weekend work also available.

ABOUT THE SERVICES

Penrose RBKC SHAP Latimer Road is a high support service for entrenched rough sleepers with a dual diagnosis. This services seeks innovative ways to overcome barriers to recovery and works with the residents towards lower support and independent living.

Penrose RBKC Complex Needs service specialising in supporting people with multiple needs, accommodation and community-based support. We help people that struggle with daily living, mental illness, substance and alcohol abuses, homelessness or offending backgrounds by providing them with support to overcome difficulties existing because of their life circumstances.

We strive to address the inequality of access to health, employment, training, and social care support for people with multiple needs .We understand that many people accessing our services have had to endure trauma and we respond to the impact of these adverse experiences through person-centered, trust-building and compassionate support.

If you have the passion, creativity, and tenacity to make a real difference to people's lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT YOU

We're looking for an individual who is driven to provide high quality care and support to others, someone who thrives on working in a team, but can also make individual judgements in a proactive manner. You will be confident in working in the given setting and can be compassionate, supportive, and empowering to others with the ability to form effective, positive, and motivational relationships! We work alongside various partners and stakeholders so we are looking for a Support Mentor who can adapt and work well alongside other teams.

OVERVIEW OF KEY RESPONSIBILITIES

• Act as a primary support mentor for a caseload of participants with different needs.
• Provide face to face support, and contribute to the development of support plans, risk assessments, and reviews to a high standard.
• Create and implement SMART support plans in collaboration with participants.
• Participate in and encourage participants involvement in various projects, activities, and initiatives.
• Support the service and team to meet key KPIs and objectives.
• Recognise support needs in an individual and initiate appropriate interventions to prevent further deterioration.
• Complete safeguarding and other referrals where required.
• Ensure all participants understand their rights and responsibilities and have access to the right tools and resources, to support them back into society and building networks.
• Provide advice, information, guidance and life skills training to participants.
• Develop and maintain strong relationships with internal and external persons and agencies.
• Administration duties will vary. may include but is not limited to; complete participant records, reports, support plans, risk assessments, case notes, and other documentation for internal and external stakeholders as required and with accordance to policy and procedure.
• Other duties may include but not limited to, maintain clean and tidy offices and communal areas, removing rubbish, reporting repairs and ordering/replenishing supplies.

• Experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours or a good understanding of the sector.
• IT Proficiency, ability to learn new software programs, basic Microsoft experience
• Ability to manage own caseload and determine priorities with time management. Able to use own initiative
• Understanding and/or practical application of key legislation regarding social care, housing, criminal justice and mental health
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homel