Caseworker

We're seeking skilled and dedicated people who are passionate about ending homelessness to join our Tenancy Sustainment Team as Caseworkers. Delivering strengths-based and person-centred support with clients who live in their own homes. Your mission is to help people to better manage their tenancy, increase their independence, and participate in an equal footing in their communities. We have current opportunities to support people within different parts of our service.

TST have both permanent and fixed term opportunities for new Caseworkers in different areas of our service delivery, including welcoming and resettling people into the service at the start of their support ; providing ongoing tenancy related support to people during their tenancy ; and supporting people to move on to longer term and, where appropriate, more independent accommodation.

About the role:

Tenancy Sustainment Team (TST) North deliver support to over 1200 people who live in social and private rented housing units across North, West and East London. This service is for people:

Aged 18 years old or above

Who have lived experience of homelessness

Who need support to manage and sustain their own housing / tenancy to avoid a return to homelessness

As a TST North Caseworker, you'll play a key role supporting people in the community. People we work with are offered 1-1 support from their named Caseworker, who initially identify and assess the needs of new clients, and who deliver support to people to:

Move into, and sustain, their tenancies - providing support and advice on housing difficulties, e.g. rent arrears, disrepair or neighbour disputes, and urgent support for people facing eviction

Promote their health and well-being - Facilitating access to, and advocacy at, health services and appointments

Be financially resilient - Providing benefits advice, supporting people to maximise their income and to reduce debt and arrears

Be more independent - We support people to move to permanent, and more independent, housing after 2 years or at the appropriate time

Working together with clients and partner services, you’ll agree initial support and safety plans with clients, identifying SHP and community services and resources that can help clients to meet their goals and aspirations, and connecting clients to these services. You'll also contribute as part of a team towards continual service development, improvement and innovation, to benefit TST clients.

Caseworker posts are for Mondays - Fridays, 9am to 5pm. Posts involve hybrid work with opportunities to work from home at times. The role includes hybrid working and is based at our office in Kings Cross. There are opportunities to work from home at times.

About you:

Ability to effectively work with a range of service providers and agencies to establish or improve services for clients.

Ability to be self-motivating and work under pressure, manage time effectively, prioritise tasks appropriately and produce work of a high standard.

Ability to motivate people to move towards an appropriate level of independence and inclusion.

Experience or understanding of supporting clients to maximise their income, manage bills, and avoid and reduce debts or arrears.

Understanding of clients’ needs and aspirations, and ability to identify and assess clients’ needs using a strengths-based and person-centred approach.

Ability to actively promote and practice Diversity and Inclusion as part of your work.

Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives.

An understanding of the causes of homelessness, and of support and housing pathways available for people to end their homelessness.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need.

Important Information:

Closing Date: We will be accepting applications on a rolling basis, the first group of applications will be reviewed on 9th December.

Interview Date: Monday 16th December via Microsoft Teams (interview dates will be added/updated after the first round of applications.)

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.