Support Manager

Support Manager - Lowestoft, Suffolk

Salary: £65,000 per year (depending on experience)

Type: Permanent

Shift: Salaried

Location: Suffolk, Lowestoft

Benefits:

• Excellent performance-related pay (PRP)

• Monthly car allowance

• Comprehensive induction and training

• Career development opportunities

• Employee Assistance Programme

• Blue Light Card Scheme (enrolment fee reimbursed)

• Full DBS disclosure paid for

• 25 days annual leave plus bank holidays

About the Role:

An experienced and dedicated Support Manager is sought to oversee the operations and uphold the highest standards of care across several care homes in Suffolk. Reporting to the Operations Manager, the Support Manager will ensure compliance with regulations, implement policies and procedures, and mentor staff to provide exceptional care to residents.

Key Duties and Responsibilities:

• Provide leadership and management, ensuring key roles are filled with appropriately trained individuals.

• Recruit, train, and mentor care home managers and staff, fostering a positive, inclusive work environment.

• Manage financial performance, including budgeting and business development, identifying areas for improvement to achieve targets.

• Ensure all care homes comply with laws, regulations, and industry standards, managing risks and maintaining compliance.

• Enhance the quality of care and environment for residents, monitoring care delivery and implementing improvements.

• Build positive relationships with residents, families, staff, and external stakeholders, addressing concerns efficiently.

• Implement performance monitoring systems to track key performance indicators (KPIs) and outcomes.

Skills and Attributes:

• NMC-registered nurse with relevant post-registration experience.

• Proven experience managing a care home or similar healthcare setting.

• Strong knowledge of financial management, compliance, and regulatory requirements in the care industry.

• Excellent leadership and communication skills, with the ability to inspire and manage teams.

• Knowledge of best practices for elderly care and a supportive environment for residents.

• Ability to work independently and collaboratively in a fast-paced setting.

For more information, please contact Emma Brown on Apply, option 3.