Tenancy Sustainment Officer (Income Focused)

Rugby, Warwickshire, England
CV21 2PD
Seven Healthcare £ 14.92 - 18.36 Per hour Full time Save This Job
Pay
£ 14.92 - 18.36 Per hour
Hours
Full time
Type
Temporary
Job level
Newly qualified, Qualified (non-manager), Studying / Unqualified
Posted
29 Apr 2022
Closes
27 May 2022

Job Description

Seven Resourcing are looking for a temporary Tenancy Sustainment Officer to work in Rugby. This position is initially for a period of 4 months and is paying from £14.92 - £18.36 per hour (PAYE and umbrella payment options are available).

The role:

The main responsibilities of the post are to provide all housing management functions of the Council as far as they affect tenants to achieve the Council's housing objectives and the priorities of the Council.

To contribute as a member of a multi-functional team of housing staff to provide a seamless, qualitative and customer focused service.

To contribute as a member of the wider team in creating a positive working environment.

To ensure that customer care is maintained to the agreed standards according to the Council's purpose, aims and values.

Contribute to the delivery of a comprehensive Housing Services in accordance with the Council's policies and procedures.

Deliver the housing service in accordance with the Housing Strategy.

Work on own initiative under the general direction of the Housing Services Team Leader.

Key Responsibilities:

Provide a housing management service for all tenants of the Council's general needs and sheltered properties.

Provide advice, assistance and information to tenants and the general public by way of office interviews, home visits, telephone calls, written correspondence and e-mail, efficiently and courteously with particular emphasis on customer care.

Liaise with the Housing Services Team Leader & Revenues Manager and other Officers of Rugby Borough Council, to ensure appropriate guidance and information is provided in the delivery of housing services and to identify and resolve any complaints or problems.

Liaise with and support new tenants in the settling in period and visit within four weeks of their moving into the property to complete a post tenancy check.

Work with internal departments and external organisations to ensure where possible tenancies are sustained through a multi-agency approach and individual support packages.

Advise tenants on appropriate payment methods such as standing orders, direct debits, online payments, etc. In particularly encourage the take up of Direct Debit Mandates.

Complete income and expenditure exercises with customers to ensure they are in receipt of all eligible benefits and are offered assistance around their budget. Where appropriate working with partner organisations to ensure the customer has access to specialist support.

Provide support and guidance to Independent Living Co-ordinators around technical housing management functions.

Review flexible and introductory tenancies within appropriate timescales and make decisions based on the review around the rent account, anti-social behaviour and suitability of the property.

Investigate and process all housing management requests such as transfers of tenancy, mutual exchanges and succession in accordance within current legislation.

Investigate, report and act upon possible breaches of tenancy conditions using all appropriate methods including Court action to remedy breaches.

Applicant Requirements:

* Qualifications: N/A.

* Experience: 2+ years working within a similar role.

* Compliance: 2 years written references.

* Travel: Clean UK driving license with the ability to commute to and from work independently.

* Hours: 37 hours p/w.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.

Ref: 57050

Job Details

Tenancy Sustainment Officer (Income Focused)

Rugby, Warwickshire, Englandd Seven Healthcare
Pay
£ 14.92 - 18.36 Per hour
Job level
Newly qualified, Qualified (non-manager), Studying / Unqualified
Hours
Full time
Posted
29 Apr 2022
Type
Temporary
Closes
27 May 2022

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This job was posted to Social worker, Support worker in Rugby, Warwickshire, England

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