Client Services Manager

Ipswich, Suffolk, England
IP2 9SD
Home Group £ 20000.0 - 28000.0 Per year Full time Save This Job
Pay
£ 20000.0 - 28000.0 Per year
Hours
Full time
Type
Permanent
Job level
Deputy Manager / Senior Staff, Manager, Qualified (non-manager)
Posted
8 Sep 2021
Closes
8 Oct 2021

Job Description

Delivering support with a difference. That’s when it hits home!

We have a fabulous opportunity for you to join our awesome team. We are looking for a team manager with experience of working in a supported living environment and with customer with significant support needs. You will need to have a genuine passion to lead our service, delivering aspirational person-centred support to our customers, who have learning disabilities and/or autism. You’ll work with a small team of support workers ensuring we are compliant with our contract and deliver high quality services. Our service aims to enable customers to gain the skills and knowledge they require to move on from our service within 2 years into independent accommodation. There are three customers living in self-contained flats and we have a fourth flat where our colleagues are based providing a sleep in service on site, along with a communal area for customers to use.

We have recently moved to our new purpose-built property. The new building is stunning, it has its own private car park with lots of spaces, fitted with state-of-the-art assistive technology, and air conditioning, it even has its own gardens and it is next to a huge field, so we have loads of outdoor space!

You will be working closely and collaboratively with social workers, commissioners, nurses, OT’s and the Specialist Learning Disability, Autism and Mental Health team to support customers in their journey with us. If you’re a wizard at managing a staff team to support people through difficult times, who might engage in behaviours of concern, able to identify and act upon safeguarding issues, love to be busy every day and go home knowing you’ve made a positive change to someone’s life, then this is the job for you! You’ll constantly learn new things and be stretched professionally, emotionally, physically, and practically; your learning will be immense.

Leading a team of frontline support staff, you’ll help us deliver efficient, customer centred services that can adapt and respond quickly to changing needs. You’ll help empower our customers to live independently and make it a great place to work for our colleagues. As our team safeguarding lead, you’ll ensure the high performance and quality assurance of our services using your experience and strong skills in effectively motivating and directing colleagues. You’ll also monitor service performance against contractual targets and ensure that the service is visible through our referral pathways.

A bit about you

To be awesome in this job, your key strengths will lie in people management and motivation, bringing colleagues together to share information and best practice. You’ll maintain strong professional relationships with your peers and their teams as well as external stakeholders. We’ll be impressed with your passion for promoting independence and social inclusion through person centred support, positive behaviour support, as well as your focus on quality, efficiency, and your ability to develop service provision in new and innovative ways.

We do need you to have an excellent working knowledge of Care and Support sectors, Safeguarding processes and have Supported Housing experience. You’ll be able to respond quickly and appropriately to emerging risks to individuals, teams, or the contract. It’s also important that you have excellent communication skills, IT skills and strong analytical skills too. So, join us and lead a team which is doing things differently and spend more time making a real difference to vulnerable people’s lives.

To make sure our customers are well supported, it’s important that you have experience as a Team Leader or Deputy Manager within a health and social care setting. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group! It’s your “can do” positive attitude and enthusiasm that are critical to make this role a success. If you have or are working towards a Level 5 Leadership and Management Award this would be awesome!

As this is a leadership role you will be required to travel as part of your role, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay your expenses to cover this use!

Working Hours

We provide 24-hour support to our customers, including evenings, weekends, and bank holidays. Our support staff work on a rota providing sleep-in support in the event of an emergency. Colleagues have access to a local on call out of hours service for advice and guidance which you will be part of.

We need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend it on doing the things that matter to you! You will work 3 office days per week. From time to time you will be expected to cover for support staff, working shifts on a rota basis as and when needed.

Ref: 211024

Job Details

Client Services Manager

Ipswich, Suffolk, Englandd Home Group
Pay
£ 20000.0 - 28000.0 Per year
Job level
Deputy Manager / Senior Staff, Manager, Qualified (non-manager)
Hours
Full time
Posted
8 Sep 2021
Type
Permanent
Closes
8 Oct 2021

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Home Group - 5 jobs https://www.socialcare.co.uk/Images/Default/recruiters/Thumbnail/293289cd-2983-4da2-be36-5d6dc1d7833d132551127898475843.jpg
This job was posted to Deputy home manager, Home manager, Care manager in Ipswich, Suffolk, England

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