999 Call Handler

Ashford, Kent, England
TN23 4XZ
Connaught Resourcing £ 19737.0 - 21142.0 Per year Full time Save This Job
Pay
£ 19737.0 - 21142.0 Per year
Hours
Full time
Type
Temporary
Job level
Qualified (non-manager)
Posted
8 Sep 2021
Closes
6 Oct 2021

Job Description

Untrained Call Handler - Apply

Location: Crawley and Ashford

Pay: £19,737 - 21,142 (depending on pay scale point)

Connaught Resourcing are supporting recruitment with an Ambulance Service based in the Southeast. We would like to hear from candidates who have excellent customer service experience and are interested in joining the Integrated Urgent Care Service either within 999 or NHS 111. Full Pathways training will be provided.

This role is based at site, you must be able to work from either Ashford or Crawley.

The Role

After completing your Pathways training you will be communicating with members of the public to provide an effective and timely communication link with healthcare professionals.

The role is telephone based and your calls will be supported by the NHS Pathways system. Using the system, you with understand the callers needs and refer them on to the most appropriate pathways; this can range from immediate lifesaving instructions to directing the caller to a more suitable service depending on whether you would prefer to work on 999 or 111.

The role is a temporary position for 6 months. There is potential option for the role to go permanent after this period.

The Candidate

In order to qualify for this role, you must meet the following criteria:

  • You must have previous experience working and communicating with the public
  • Ideally telephone based customer service experience
  • A calm, thorough and detailed approach
  • Must be available to undertake full time training for a period of 6 weeks
  • Must be able to commit to at least 30 hours per week and have flexibility with shift times

You must be available to attend an assessment day on Saturday 4th September.

This is a fantastic opportunity to join the NHS 111 service in a flexible role which gives lots of opportunity for career progression.

If you are interested in finding out more, please submit your CV to Liam Mucklow at Connaught Resourcing as soon as possible.

Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.

Ref: LMSECAHA99NWASS

Job Details

999 Call Handler

Ashford, Kent, Englandd Connaught Resourcing
Pay
£ 19737.0 - 21142.0 Per year
Job level
Qualified (non-manager)
Hours
Full time
Posted
8 Sep 2021
Type
Temporary
Closes
6 Oct 2021

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This job was posted to Care assistant in Ashford, Kent, England

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