ICT Support Officer

Gloucester, Gloucestershire, England
GL4 6TW
Seven Healthcare £ 12.2 - 12.2 Per hour Full time Save This Job
Pay
£ 12.2 - 12.2 Per hour
Hours
Full time
Type
Contract
Job level
Studying / Unqualified
Posted
24 Aug 2021
Closes
21 Sep 2021

Job Description

Seven Social Care is looking for an ICT Support Officer to fill an exclusive opportunity for Gloucestershire County Council paying £12.20 per hour.

The role:

To support the systems used by Gloucestershire Fire and Rescue Service and its partners to maintain a robust and resilient emergency response, underlying business processes and continuity of service. To enable the delivery of desired outcomes across both service support and service delivery. The post holder will work flexibly as a member of a small team supporting the Fire and Rescue Service ICT Service, Identifying and resolving problems with hardware, software, databases, mobile data, portable devices, radio systems and transmitters. The team provides the council with 24 hour support in the Emergency Services space

Key Responsibilities:

Receive and prioritise initial support requests from staff in accordance with agreed criteria. Deal directly with users at all levels of the Service and deliver first line fixes to problems with applications, networks, systems, mobile devices and hardware.

Monitor and analyse support calls in order to identify areas of concern. Liaise with the wider ICT team to respond appropriately, and escalate to the ICT manager cases that need urgent action to maintain underlying business processes and/or continuity of service.

Support the Services' commitment to cybersecurity by proactively patching laptops, workstations, servers and mobile devices, monitoring the patching status of devices, anti-virus software and other security solutions.

Support rugged tablet computers, iPads, telephony, radios, mobile data networking, CCTV and vehicle tracking installed on all frontline Fire Service vehicles.

* Provide first line support to the Fire Service Control Rooms, 999 systems, telephony, Emergency Services Network and take part in the 24 hour support rota for the ICT team, supporting all aspects of ICT within the service.

Applicant Requirements:

* Experience: 1+ years in a similar setting.

* Compliance: Right to work

* Travel: Preferred Clean UK driving license with the ability to commute to and from work independently.

* Hours: 37 hours p/w.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.

Ref: 53343

Job Details

ICT Support Officer

Gloucester, Gloucestershire, Englandd Seven Healthcare
Pay
£ 12.2 - 12.2 Per hour
Job level
Studying / Unqualified
Hours
Full time
Posted
24 Aug 2021
Type
Contract
Closes
21 Sep 2021

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This job was posted to Support worker in Gloucester, Gloucestershire, England

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