Client Services Manager - Social Care

Newcastle Upon Tyne, Tyne and Wear, England
NE2 4NL
Home Group £ 20000.0 - 21900.0 Per year Full time Save This Job
Pay
£ 20000.0 - 21900.0 Per year
Hours
Full time
Type
Permanent
Job level
Newly qualified, Qualified (non-manager), Deputy Manager / Senior Staff
Posted
4 May 2021
Closes
19 May 2021

Job Description

Client Services Manager

Newcastle, Tyneside Foyer

Permanent, 37.5 Hours Per Week

Salary £20,000 to £21,900 pa rising to £28,000 through length of service [pro-rata]

On call shift payment of £14.30 per session

Plus, brilliant benefits!

Delivering support with a difference. That’s when it hits home.

We have a fabulous opportunity for you to join our awesome team! You'll have a genuine passion to lead our service in delivering aspirational person-centred support.

You'll be assisting Stacey our Senior Client Services Manager in managing our large service in Newcastle City Centre, which consists of 52 single person en-suite bedrooms (that are fully furnished) and share communal living facilities and kitchens. We also have a chill zone where we provide a calendar of regular activities. We have 20 fully furnished, self-contained flats, each with bedroom, living room and kitchen where some of our customers live and 8 single units of accommodation in the community.

Our customers are young people at risk of homelessness, who are aged between 16 and 25, and almost 80% of them have a mental health diagnosis.

We promote a Psychologically Informed Environment for staff and customers. We work closely with our Mental Health Leads, Occupational Therapist and Psychologist to develop and deliver clinically informed support practices. Our clinical team deliver reflective practice sessions which are integral to this our staff wellbeing, strengthening the team approach and professional working relationships.

You will support the team to effectively deliver high quality psychologically informed support to our brilliant customers. Having previous experience of managing a large service and having the ability to work flexibly to support our customers will be key to this role!

Leading a team of frontline support staff, you’ll help us deliver efficient, high quality, cost effective and customer centred services. You’ll help empower our customers to develop their skills to live independently and make it a great place to work for our colleagues! You’ll also monitor service performance against contractual targets and ensure that the service is meeting our Customer Promise expectations.

About our team

You will work alongside our other Client Service Managers, Emma and Alex who both have a wealth of knowledge and experience within Home Group.

Our fabulous team are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family’. There are 35 in the team and we don’t just love to support our customers, we’re there for each other too!

Working Hours

It’s the team’s unwritten rule that you attend the important appointments in life, be it your child’s school play, your partner’s graduation, or to get your new fridge delivered. You can elect to fit these around your working day or use your flexi to take the time off. Our focus is on getting the job done, not your working hours!

A bit about you

To be awesome in this job, your key strengths will lie in people management, motivation, time management and the skill of prioritising tasks to meet deadlines. You will be bringing colleagues together to share information and best practice. You’ll maintain strong professional relationships with your peers and their teams as well as external stakeholders. We’ll be impressed with your passion for promoting independence and social inclusion through person centred support, as well as your focus on quality, efficiency and your ability to develop service provision in new and innovative ways.

We do need you to have an excellent working knowledge of the Housing, Care and Support sectors, safeguarding processes and housing law. You’ll be able to respond quickly and appropriately to emerging risks to individuals, teams or the contract and it’s also important that you have excellent communication skills, IT skills and strong analytical skills too.

To make sure our customers are well supported, it’s important that you have worked in crisis, mental health or health settings. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!

When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one.

Ref: 21655

Job Details

Client Services Manager - Social Care

Newcastle Upon Tyne, Tyne and Wear, Englandd Home Group
Pay
£ 20000.0 - 21900.0 Per year
Job level
Newly qualified, Qualified (non-manager), Deputy Manager / Senior Staff
Hours
Full time
Posted
4 May 2021
Type
Permanent
Closes
19 May 2021

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Home Group - 39 jobs https://www.socialcare.co.uk/Images/Default/recruiters/Thumbnail/293289cd-2983-4da2-be36-5d6dc1d7833d132551127898475843.jpg
This job was posted to Deputy home manager, Social housing, Support worker in Newcastle Upon Tyne, Tyne and Wear, England

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