Service Manager

Exeter, Devon, England
EX2 6LT
Home Group £ 20000.0 - 21900.0 Per year Full time Save This Job
Pay
£ 20000.0 - 21900.0 Per year
Hours
Full time
Type
Permanent
Job level
Manager
Posted
8 Apr 2021
Closes
22 Apr 2021

Job Description

Client Services Manager

Exeter and Torquay

Permanent, Full time 37.5 hpw

Salary of £20,000 to £21,900 pa (Rising to £27,650 through length of service)

On Call shift payment of £14.30 per session, once you have satisfactorily completed your probationary period

Plus brilliant benefits!

Delivering support with a difference. That’s when it hits home!

We have a fabulous opportunity for you to join our awesome team. You have a genuine passion to lead our services in delivering aspirational person-centred housing related support. You’ll have responsibility for managing some front-line colleagues and supporting the Registered Manager, Mental Health Practice Lead and Senior Client Services Managers delivering a person-centred mental health recovery support and encouraging independence.

Our customers live in shared houses of up to 5 people across Exeter and Torbay

We help our customers to readjust after often significant time spent in hospital, understand their own mental health and how to manage it, support them to manage their own activities and education, cooking, healthy living, wellbeing and to explore their hopes and aspirations.

What makes us No. 10 in the UK’s Best Super Large Great Places to Work ,7th Best Place in the UK for Great Places for Women to Work, 18th in the Stonewall Top 100 and Investors in People Gold Standard….? It’s our brilliant people and culture!

About our teams

Our fabulous team are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family’. There are 45 in the team and we don’t just love to support our customers, we’re there for each other too!

Ian, our Mental Health Practice Lead has been our colleague now for four and a half years, having previously worked in the NHS. Ian supports the whole service as well as delivering training to enhance your skills and when he’s not working, has a busy home life, loves his family and enjoys walking the dog, sport, cooking and being sociable.

You will also join the wider South West, (Devon) management team and will work for our Operations Manager, Viv who has worked for Home Group from East to West for almost 16 years and has also been a frontline colleague, so she understands the challenges. Outside work, Viv is creative, a passionate crafter, loves gardening, making mosaics and baking brownies, which she loves to share with colleagues

Working hours

Here at Home Group we work flexibly, and the focus is on getting the job done, which means trusting and empowering each other. You will be expected to work Monday to Friday, working across Exeter and Torquay, with some limited facility to work from home.

A bit about you

We want someone like you, who has significant experience organising and co-ordinating services and responding promptly and effectively to requests for information. You will have strong skills in pro-actively managing risk and communicating actions, dealing with challenges, achieving KPI’s and budgets and can drive the consistent delivery of high-quality services to meet the needs of our customers and commissioners, in line with CQC regulatory requirements.

To be awesome in this job, your key strengths lie in collaborative practice, people management and motivation, bringing colleagues together to share information and best practice. You’ll maintain strong professional relationships with your peers and their teams as well as external stakeholders. We’ll be impressed with your passion for promoting independence and social inclusion, as well as your excellent IT skills, which you will use to focus on quality, efficiency and developing service systems in new and innovative ways.

We do need you to have an excellent working knowledge of mental health, CQC regulations, housing and care and support sectors, safeguarding processes and housing law. You’ll remain calm under pressure be able to respond quickly and appropriately to emerging risks to individuals, teams or the contract, so alongside your IT skills, it’s also important that you have excellent communication skills and strong analytical skills too. So, join us and lead a team which is doing things differently and spending more time making a real difference to vulnerable people’s lives.

Essential

To make sure our customers are well supported, it’s important that you have worked in a mental health recovery service or NHS mental health environment before. Don’t worry, we won’t drop you in the deep end, we’ll help to you understand how things work at Home Group!

Driving essential

As this is a leadership in the community-based role, requiring travel to complete assessments and training, you need to be able to drive, as well as having access to a car insured for business purposes. Don’t worry, we’ll pay you expenses to cover this use from your agreed base, in line with HMRC rates.

Ref: 21516

Job Details

Service Manager

Exeter, Devon, Englandd Home Group
Pay
£ 20000.0 - 21900.0 Per year
Job level
Manager
Hours
Full time
Posted
8 Apr 2021
Type
Permanent
Closes
22 Apr 2021

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This job was posted to Community care, Mental health, Social housing in Exeter, Devon, England

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