Service Desk Analyst

Gloucester, Gloucestershire, England
GL4 6TW
Seven Healthcare £ 11.27 - 11.27 Per hour Full time Save This Job
Pay
£ 11.27 - 11.27 Per hour
Hours
Full time
Type
Contract
Job level
Admin - Sales - Clerical
Posted
8 Apr 2021
Closes
6 May 2021

Job Description

Seven Social Care is looking for Service Desk Analysts to fill an exclusive opportunity for Gloucestershire County Council paid at £11.27 per hour.

The role:

As a Service Desk Analyst you will be working with a team of professionals acting as the first point of contact for all our customers and users. You will raise tickets for reported incidents and requests looking to resolve as many as possible at first point of contact. You will accurately assign tickets to 2nd and 3rd Line Support Teams and keep customer updated, offering first class customer service.

You will support the channel shift and 'shift-left' agenda, seeking to use all available resources to improve the customer experience, sharing and providing first-hand customer feedback and insight to the wider service management team.

Key Responsibilities:

Acts as the routine contact point from all customers and users in relation to IT, receiving and handling requests for support.

Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution within agreed service targets.

Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate through clear escalation processes to 2nd or 3rd line teams.

Maintains records, informs users about the process and advises relevant persons of actions taken.

Assists with the development of quality standards, and applies these to track, monitor, report, resolve or escalate issues.

Contributes to creation of support documentation

Applicant Requirements:

Experience of ITSM tool sets

Rational & calm under pressure

Experience of working in a customer facing environment

Experience of call handling

Experience of working to SLA's

Hours: 37.5 hours p/w.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards, and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.

Ref: 51231

Job Details

Service Desk Analyst

Gloucester, Gloucestershire, Englandd Seven Healthcare
Pay
£ 11.27 - 11.27 Per hour
Job level
Admin - Sales - Clerical
Hours
Full time
Posted
8 Apr 2021
Type
Contract
Closes
6 May 2021

Get new jobs like this by email

We'll send you jobs that match this search

You're consenting to receive job alert emails. Unsubscribe at any time. Also you can 'Join' to create a full account to edit your preferences. Read our privacy policy for more details.

Seven Healthcare - 30 jobs https://www.socialcare.co.uk/Images/Default/recruiters/Thumbnail/73644cd0-6700-48e9-a6e4-5438b4759f5c131236155405703565.png
This job was posted to Support worker in Gloucester, Gloucestershire, England

Similar Jobs

Similar Jobs

St Albans, Hertfordshire, England£ 20000.0 - 24000.0 Per year9th April 2021

Luton, Bedfordshire, England£ 20000.0 - 24000.0 Per year9th April 2021

East Grinstead, West Sussex, England£ 18395.0 - 24084.0 Per year29th March 2021

Gillingham, Kent, England£ 19.737 - 21.142 Per year14th April 2021

Uckfield, East Sussex, England£ 18500.0 - 23000.0 Per year29th March 2021

Batley, West Yorkshire, England£ 18576.0 - 18730.0 Per year20th April 2021

Ringwood, Hampshire, England£ 9.7 - 10.5 Per hour24th March 2021

Dorking, Surrey, England£ 18000.0 - 25000.0 Per year27th February 2021

Kendal, Cumbria, England£ 9.5 - 9.58 Per hour19th April 2021

Cambridge, Cambridgeshire, England£ 19.737 - 21.142 Per year17th April 2021

Show More
Apply now