Senior Civil Enforcement Officer

Senior Civil Enforcement Officer

Location: Havering

Job Type: Temporary

Duration of booking: Expected to last 6 months with a possible extension

Proposed start date: ASAP

Pay rate: £20-£22 PAYE inclusive of holiday depending on experience

Hours / Working Days: 36 hours per week (including evenings and weekends as required)

Sector: Public

Based: Office / Public

Job Summary

We are seeking an experienced Senior Civil Enforcement Officer (SCEO) to join the London Borough of Havering's Highways, Traffic & Parking team. This is a key supervisory role, responsible for coordinating and leading a team of Civil Enforcement Officers, Traffic and Parking Control Officers, and SCPOs to deliver fair, consistent, and effective parking enforcement across the borough.

You will play a vital role in ensuring compliance with parking regulations, supporting operational service delivery, and providing a high-quality, customer-focused enforcement service.

Key Responsibilities

• Supervise and coordinate the daily deployment of CEOs across on- and off-street locations.
• Patrol parking areas by foot and vehicle, ensuring parking controls are enforced in line with legislation and Council policies.
• Deliver staff briefings, monitor performance, and create a positive performance management culture.
• Provide training, support, and coaching to team members to ensure enforcement actions are accurate and upheld.
• Respond effectively to public enquiries, including challenging or confrontational situations, with professionalism and courtesy.
• Manage uniforms, equipment, and consumables to ensure operational readiness.
• Record and report defects, abandoned vehicles, and provide evidence and witness statements where required.
• Promote health & safety, equality of opportunity, and uphold the Council's values at all times.

Requirements

• At least 5 years' operational supervision experience in civil parking enforcement, including issuing PCNs both on- and off-street.
• Strong working knowledge of parking legislation and codes of practice.
• Proven people-management skills, including handling staff absence and performance.
• Experience delivering training and ensuring accuracy of PCNs.
• Excellent communication skills, with the ability to manage challenging public interactions.
• Competence in Microsoft Office (Word, Excel, Outlook).
• A flexible approach, with willingness to work outdoors in all weather conditions and outside of core hours.
• A current clean driving licence and valid CBT (desirable).
• A Basic DBS certificate (required).