Portering Team Leader

Detailed job description and main responsibilities
Your primary responsibility/duty is to lead all aspects of the daily operations of the area/areas of main management responsibility, by providing an excellent customer focused service, ensuring that all Portering department tasks/duties are completed in a professional and timely fashion.
To be responsible for the management, supervision and administration of the post holders designated area/areas of responsibility to include but not exclusive: appraisals, attendance, booking of bank staff, sickness / absence records through the use of the Trust databases, and arranging bespoke and or mandatory training.
The Portering Team Leader will be required to delegate tasks as necessary though out the department, whilst utilising good leadership and problem solving skills, ensuring that they actively pursue and reinforce the Trust's policies in relation to Equal Opportunities and diversity legislation.
To manage and maintain adequate staffing levels by co-ordinating and producing all staff duties/rosters, ensuring that any staff absence is covered.
Liaise with all users of the portering service to include , patients, trust department and services and external companies and agencies in a professional manner and where required problem solve in line with Department SOPs and trust policy.

Person specification

Qualifications

Essential criteria

• Educated to QCF/NVQ 3 in Health and Social Care or related field
• Management or Supervisory qualification NVQ 3 or higher

Knowledge

Essential criteria

• Working within a NHS / Healthcare / Facilities environment
• Up-to-date knowledge of current and developing Law, Legislation in relation to NHS/Facilities services

Experience

Essential criteria

• 2 years Management or Team Leading experience in Healthcare / Facilities or associated organisation
• Experience of carrying out audits and / or delivering training
• Ability to establish credibility and good relationships with internal management and staff including managers, clinicians, clients and stakeholders and manage those relationships with sensitivity and diplomacy

Skills

Essential criteria

• High level of IT skill is required on programs such as Microsoft Outlook, Word applications and Excel
• Strong communication skills including the ability to relate and communicate with patients and staff at all levels and from different professions

Desirable criteria

• Experience with NHS eRoster/HealthRoster is desirable

Values Based Question

Essential criteria

• Give an example of a time when you have gone the extra mile to help someone

Please note that we do not accept applications via CV or recruitment agencies.
This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity.
Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.
We welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
All staff no matter where they work or which age group of patients they work with must be aware of their responsibility to act when they feel a child, young person or vulnerable adult has been or is at risk of abuse.
We are a fully non-smoking Trust. Smoking is completely prohibited in all Trust buildings, grounds and car parks for patients, visitors, staff and contractors.
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