Clinical Support Worker - OPD

Detailed job description and main responsibilities
Working within all Swale outpatient specialities. eperience preferred but not essential as training will be provided which will include:
Setting up and running clinics alongside Doctors
Supporting the Nurse in Charge
Teaching of any equipment used within the areas
further roles and responsibilities to:
Provide excellent customer care skills to ensure patients come first
To ensure patients receive high quality care and a good patient experience, having regard for their customs, religious beliefs and doctrines
Recognise and avoid situations that may be detrimental to the health and wellbeing of the individuals
To act as an advocate for patients within the department, to ensure a patient orientated approach to the delivery of care
Prepare any medical records which may be required prior to patients attending their clinic appointments.

Person specification

Qualifications

Essential criteria

• NVQ 3 in Healthcare / QCF Diploma in Health Level 3/ equivalent experience or a willingness to undertake course/competences within a specified time frame
• Care Certificate

Knowledge

Essential criteria

• Understanding of the requirements of patient confidentiality
• Good hygiene skills (e.g. handwashing etc.) understanding of infection control procedures

Experience

Essential criteria

• Previous experience of working as a healthcare assistant in a hospital or registered care setting
• Experience of working on own and in a team

Skills

Essential criteria

• Manual handling of patients, using lifting aids
• Ability to follow a clear instruction and feed back to senior staff
• Ability to project a professional manner and approach

Please note that we do not accept applications via CV or recruitment agencies.
This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity.
Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.
We welcome applications irrespective of people's age, disability, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
All staff no matter where they work or which age group of patients they work with must be aware of their responsibility to act when they feel a child, young person or vulnerable adult has been or is at risk of abuse.
We are a fully non-smoking Trust. Smoking is completely prohibited in all Trust buildings, grounds and car parks for patients, visitors, staff and contractors.
This Local Employment Partnership Employer shares information about new starters with Jobcentre Plus, for statistical purposes only.
After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.
You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the Resourcing Team on 01634 830000.
If you have not heard from us within 21 days of the closing date, please assume that you have not been shortlisted on this occasion.
We wish to stress that no discourtesy is intended in following such a procedure, and you should not let this deter you from future applications.