Bank Imaging Administrator

Imaging Administrator/Spire Nottingham/Tollerton/Bank/Ad-Hoc Shifts/Competitive Rates of Pay

Spire Nottingham Hospital has an exciting opportunity for an Administrator to join the Imaging bank team.

Duties and responsibilities:

To ensure the provision and maintenance of an efficient patient administration service within the hospital. To provide information to patients, consultants and other relevant departments in a timely and courteous manner.

Administrators to work in: Imaging

• Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP)
• Develop and maintain an up-to-date and accurate knowledge of Spire and other insurers' products, policies and initiatives
• Liaise with pre-authorisation team or medical insurer to ensure funding is agreed prior to patient admission date
• Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held
• Maintain departmental electronic and manual filing systems accurately
• Provide advice on medical coding to ensure that the hospital and consultants charge within relevant insurer guidelines
• Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
• Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
• Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
• Undertake any training or development as required to acquire skills and knowledge to undertake role competently
• Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.

Who we're looking for:

• Good standard of secondary education with demonstrable literacy and numeracy skills
• Track record of successful delivery in a similar role, in an office and / or customer service environment
• Excellent interpersonal and communication skills.
• Ability to build and maintain effective working relationships, both internally and externally
• Strong focus on delivering and meeting customer expectations
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels
• The ability to work effectively as part of a team
• Numerate and literate
• High degree of accuracy and a methodical approach to workload
• IT literate and a competent user of the MS Office suite of products
• Able to work under pressure and to tight deadlines, with good organisational skills

Bank Benefits

• Bank colleagues are paid weekly
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
• Save an average of £50 per month with our free onsite car park
• Access to Spire Healthcare pension
• Access to Blue Light Card discounts
• Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You'
• Wellbeing Centre access via 'Spire for You'
• Free uniform
• Free DBS
• Full induction, including mandatory training updates
• Opportunities for further training and progression into permanent posts
• Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team

Our Values:

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion.
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees' well-being through work life balance, on-going development, support and reward.

"Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services."

Ou