- 17 April 2013
- 4 min read
Keene's vision for a 2013 ADASS
She also was clear that the big business in adult social services needs to be civic minded. She talked of a bottom-up approach to social provision that starts with individuals and communities rather than one that starts with what might be convenient for business structure and organisation. She also called for councils to promote ‘enterprising social contract[s]’ with actual service users – a welcome phrase that evokes responsibility, justice, freedom, limits on top down-authority and safety and rights for all.
She also talked about technology in her presentation. If you’ve followed my articles for a while now, you know that I do enjoy talking about how we can use technology in a care provision setting so, for me, this is a very welcome thing to hear those at the very top talking about it. She pointed out that modern technology allows for some very useful user data to be collected – something that could indeed create a positive feedback loop in the quality of provision. She also talked about apps in the context of information, engagement, self management and the new push for individuals to manage their own care budgets.
Throughout she used an alchemy metaphor, encouraging directors to take their ’base nuggets’ of current care provision and turn them into something of ‘gold-standard quality’ - an apt metaphor for our financially constricted times. Unfortunately, it does carry a connotation of a futile endeavour but we’ll be kind and lend our support to any calls for improvement and user-centred care provision!