From Support Worker to PBS Consultant: Claire Bates' Journey with West Sussex Autism CIC

What attracted you to working for West Sussex Autism CIC?

I was looking for an opportunity to work within a Positive Behaviour Support (PBS) setting because the values and approach align closely with my own. What attracted me to West Sussex Autism CIC was the chance to make a meaningful difference in people's lives by providing person-centred support that promotes independence, confidence, and choice. Being able to support autistic individuals to achieve their goals and improve their quality of life is incredibly rewarding and knowing that I can play a part in that journey is what makes the role so fulfilling.

What does a typical day look like at West Sussex Autism CIC?

No two days are ever the same, which is one of the things I enjoy most about the role. A typical day usually starts by supporting the people we support with their morning routines, helping them get ready for the day in a way that promotes independence and choice. We then refer to the daily timetable to see what activities are planned.

Activities vary depending on individual interests and goals and can include gardening, cooking, sensory sessions, woodwork, arts and crafts, and trips out in the local community. Throughout the day, we provide person-centred support, encourage participation, and help individuals develop skills, confidence, and independence while ensuring they have an enjoyable andmeaningful day.

What do you enjoy most about your role?

What I enjoy most about my role is seeing the progress that the service user makes over time, no matter how big or small. It could be supporting them to develop a new skill, seeing them become more confident in an activity, or helping them tolerate situations that they may have previously found challenging. Those moments are incredibly rewarding because you can seethe positive impact that consistent, person-centred support can have.

I also really value the relationships that are built along the way. Taking the time to get to know the service user, understanding their personality, interests, and communication style, and then seeing them become more comfortable around you is a great feeling. When someone is genuinely pleased to see you and enjoys spending time with you, it reminds you how important trust and positive relationships are in the support we provide.

What qualities do you think make someone a great fit for the team?

I think the most important qualities are being friendly, approachable, and genuinely interested in supporting others. Building positive relationships is a huge part of the role, so being open, personable, and able to connect with different people is essential.

It's also important to be adaptable, as no two days are the same and plans can sometimes change. Being able to remain calm, patient, and reassuring in different situations helps create a positive environment for both the people we support and your colleagues.

The role can sometimes be challenging, particularly when supporting individuals who may display behaviours that challenge. In these situations, it's important to be resilient, remain calm under pressure, and approach challenges with patience and understanding. Having the ability to stay focused and provide consistent support, even during difficult moments, is a key part of the role.

The role can also be very active, so having a positive attitude, plenty of energy, and a willingness to get involved in a wide range of on-site and community-based activities is important. You also need to be reliable and able to follow support plans consistently, as this helps ensure that everyone receives the high-quality, person-centred support they need to achieve their goals.

Having experience in Positive Behaviour Support would be a big bonus as it underpins the approach of the company. However, if you are open to learn and be flexible, you will be able to gain the skills required.

How does West Sussex Autism CIC support your professional development?

West Sussex Autism CIC is passionate about developing its staff and recognises that investing in people is key to providing high-quality support. From the outset, there are opportunities to build your knowledge and skills through a range of training and development programmes, including qualifications in Health and Social Care and Positive Behaviour Support (PBS).

The organisation is also supportive of staff maintaining and renewing professional certifications, ensuring that training remains up to date and relevant to the role. For those looking to progress their careers, there are clear opportunities to move into more senior positions. The management team is committed to recognising potential, nurturing talent, and supporting staff to take the next step in their professional journey.

As the organisation continues to grow and expand its services, even more opportunities for career progression and development are being created, making it an exciting time to join the team.

How would you describe the team culture?

One of the things I value most about working at West Sussex Autism CIC is the team culture. As a smaller organisation, everyone works closely together, which helps build strong working relationships and a real sense of teamwork. People know each other well, and there is a genuine willingness to support one another.

Most shifts are worked alongside another member of staff, so there is always someone available to offer guidance, share knowledge, and provide support when needed. This is particularly valuable when you're learning new skills or facing a challenging situation, as you're never expected to manage things on your own.

The team is friendly, approachable, and supportive, creating a positive working environment where everyone is encouraged to learn, develop, and succeed. It feels like a team that genuinely wants the best for both the people we support and each other.

How do you help the service users achieve their goals and develop independence?

At West Sussex Autism CIC, the people we support have individualised Positive Behaviour Support (PBS) plans and programmes that are designed around their unique needs, goals, and aspirations. These plans focus on developing skills, increasing independence, and enhancing overall quality of life across a range of areas, both within the service and in the wider community.

As support staff, our role is to deliver these programmes consistently and in a person-centred way, helping individuals work towards meaningful goals at a pace that is right for them. Staff are encouraged to share ideas, contribute suggestions, and use their own observations to help shape support, as those working closely with individuals often gain valuable insights.

You are never expected to do this alone. The organisation provides comprehensive training, guidance, and ongoing support to ensure that staff understand each the persons needs and feel confident in delivering their support plans effectively. This means you have both the knowledge and support needed to help people achieve positive outcomes and reach their full potential.

What advice would you give to someone considering applying for a role here?

I'd say go for it. I think a lot of people worry that they don't have enough experience, but if you're willing to learn, have a positive attitude, and genuinely care about supporting others, you'll be given the training and support you need to succeed.

The role can be challenging at times, but it's also incredibly rewarding. Seeing people develop new skills, achieve their goals,and become more independent makes all the hard work worthwhile. If you enjoy working as part of a supportive team and want a role where every day is different, I'd recommend applying.